Technical Support Engineer - CDC Configuration

About the Role : We are seeking a highly skilled Technical Support Engineer to provide exceptional support for our clients' critical data replication processes. As a Technical Support Engineer, you will play a vital role in ensuring the smooth operation of HVR/Fivetran CDC environments. Key Responsibilities : - Respond promptly to incidents and service requests related to HVR/Fivetran CDC. - Troubleshoot and resolve complex technical issues. - Escalate critical issues to appropriate teams as needed. - Identify and analyze root causes of recurring issues. - Implement preventive measures to minimize future incidents. - Develop and maintain knowledge base articles and documentation. - Configure and optimize HVR/Fivetran CDC environments. - Monitor system performance and proactively address potential issues. - Perform routine maintenance tasks, including backups, upgrades, and security patches. - Validate data integrity and consistency across source and target systems. - Implement data quality checks and monitoring mechanisms. - Identify and resolve data quality issues. - Provide excellent customer support, including clear communication and timely resolution of issues. - Build strong relationships with clients and internal stakeholders. Required Skills and Experience : - 4 years of experience in technical support or engineering roles. - In-depth knowledge of HVR/Fivetran CDC processes, including various types of CDC replication. - Strong understanding of HVR HUB configuration and HVR Agent setup. - Experience in connecting diverse data sources to HVR. - Proficiency in SQL for data analysis and troubleshooting. - Strong problem-solving and analytical skills. - Excellent communication and interpersonal skills. - Ability to work independently and as part of a team (ref:hirist.tech)

Location: in, IN

Posted Date: 11/23/2024