Meraqui - Desktop Support Engineer - Mac/Windows OS

Job Title : Desktop Support Engineer Location : Rabale, Navi Mumbai Company : Naaptol Online Shopping Pvt Ltd Experience (in years) : 2-3 years of hands-on experience in desktop support or IT helpdesk roles Working Days : 6 Educational Qualification : Diploma or Bachelor's degree in Computer Science, Information Technology, or a related field. Certifications : CompTIA A, Microsoft Certified: Modern Desktop Administrator Associate, or similar certifications preferred. Technical Skills : Proficiency in Windows and macOS environments, Microsoft Office Suite, basic networking concepts (LAN, WAN, Wi-Fi, VPN), digital signature devices, printer and scanner troubleshooting, and remote support tools. Soft Skills : Excellent problem-solving abilities, strong communication skills, and a customer-oriented mindset. Additional Skills : Basic knowledge of Active Directory, MsOffice, WPS ITIL practices, and software inventory management is a plus Job Description : - Provide Level 1 and Level 2 technical support for desktops, laptops, printers, scanners, digital signature devices, and other peripherals. - - Troubleshoot and resolve hardware, software, and network issues for end-users in a timely manner. - Assist in the setup, configuration, and maintenance of user accounts and systems. - Perform regular maintenance of operating systems, installed applications, and peripheral devices to ensure optimal performance. - Manage and deploy software updates, patches, and antivirus software. - Troubleshoot and resolve issues related to printers, scanners, and digital signature devices, including setup, connectivity, and software compatibility. - Install, configure, and replace hardware components as needed. - Manage hardware inventory, including procurement, allocation, and decommissioning of equipment. - Troubleshoot and resolve basic network issues related to LAN, WAN, Wi-Fi, and VPN connectivity. - Assist in the setup, configuration, and troubleshooting of network devices, including routers, switches, and wireless access points. - Provide support for VPN setup, remote access, and related security protocols. - Diagnose and resolve IP conflicts, network speed issues, and connectivity drops to ensure -stable network performance. - Maintain an up-to-date inventory of all software licenses and applications installed on end-user devices. - Ensure compliance with software licensing agreements and manage software deployment across the network. - Document software versions, installation procedures, and update schedules. - Maintain detailed records of support requests, troubleshooting steps, and resolution processes. - Document common technical issues and solutions in a knowledge base to assist end-users. - Provide technical guidance to users, including basic training on software applications, digital signature usage, operating systems, and security practices. - Assist users with file backups, software installation, and other IT-related tasks. - Work closely with other IT teams for escalated issues and infrastructure projects. - Collaborate with vendors for warranty repairs, technical support, and equipment replacements. - Perform quarterly system health checkups to ensure optimal performance of IT infrastructure (ref:hirist.tech)

Location: navi-mumbai, IN

Posted Date: 11/23/2024