Technical Architect - AWS Connect

The Technical Architect will be responsible for designing and implementing a state-of-the-art Contact Centre solution using AWS Connect and building a CCaaS solution. The ideal candidate will have extensive experience in the Contact Centre domain, a deep understanding of AWS services, experience documenting existing solutions, and a proven track record of leading large-scale technology transformations. Key Responsibilities : - Led the Contact Center transformation team's entire project lifecycle, including design, architecture, and implementation. - Collaborate with stakeholders to understand business requirements and translate them into technical solutions. - Develop and maintain architectural blueprints and detailed technical documentation. - Ensure the contact centre solution's scalability, reliability, and security. - Integrate AWS Connect with other AWS services and third-party applications to enhance contact centre capabilities. - Communicate effectively with stakeholders and the project team to ensure alignment on project goals, requirements, and progress. - Provide technical leadership and mentorship to the project team. - Conduct regular reviews of system performance and make adjustments as needed. - Stay up-to-date with the latest industry trends and best practices in Contact Centre technology and AWS services. - Coordinate with vendors and external partners to ensure seamless integration and delivery of the solution. Qualifications : - Bachelor's degree in Computer Science, Information Technology, or a related field. - Advanced degree preferred. - Minimum of 8 years of experience in the Contact Centre domain, focusing on technology transformation. - Proven hands-on experience with AWS Connect and its whole ecosystem - Strong understanding of Contact Centre technologies, including IVR systems, ACD, CTI, and CRM integration. - Excellent problem-solving skills and the ability to think strategically. - Strong communication skills and the ability to collaborate effectively with cross-functional teams. - AWS certification(s) such as AWS Certified Solutions Architect, AWS Certified DevOps Engineer, or similar is highly desirable. - Experience with Agile/Scrum methodologies is a plus. (ref:hirist.tech)

Location: in, IN

Posted Date: 11/23/2024