Lead Engineer - Optima/Kenan Operations

Job Duties and Responsibilities : - Should closely work with the Operations Manager in performing the daily activities - Handle the bill run activities, resolve the Production Incidents, work on clearing the error CDRs, fix the billing errors. - Perform the application Monitoring, handle the alarms, perform daily health checks, proactively identify the problems and resolve it. - Perform the Invoice validations and publish the report to the management and stakeholders. - Environment maintenance activities and support the required teams for any upgrade activities like EKS cluster upgrade etc. - Should be able to independently handle the Amdocs Kenan Operations activities and resolve the issues related to all the Kenan modules. - Reconcile the CDRs and inform the upstream in case of drastic reduction in the usage files. - Monitor the PODs and make sure the same are running successfully. - Perform the sprint deployments in TEST and PROD environments. - Create a problem ticket to the Development team for code/configuration fixes and closely work with the Development team to get the problem tickets handled and deployed in Prod. - Fix the production incidents permanently by identifying the Root Cause and publish the RCA document. - Closely work with Amdocs R&D team to get the core Product bugs fixed. - Perform the post bill run activities and make sure all the reports are delivered to required stakeholders/teams. Skills and Requirements : - Engineering degree with 8 to 10 years of experience in application enhancement, maintenance, production support - Should have minimum of 4 years of experience in Amdocs Kenan operations - Candidate should be ready to work in the DevOps model by handling operations support and maintenance activities. - Candidate should be ready to work during weekends on need basis for Billrun, deployment support and weekly maintenance activities - Must have skills: Kenan FX [4.0 Above], Billing & Revenue Assurance, Telecom, Oracle/PostgreSQL, Shell Scripting, Python - Good to have skills : AWS, Kubernetes, Docker, GitLab - Should have a good understanding of the Kenan Data model - Should be well versed with the Kenan modules Order Management, Usage processing, Billing & Invoicing (BIP, BIF), Payments, Collections and Journals - Good understanding of Telecom Billing Concepts, Kenan Modules and Kenan APIs - Strong written and verbal communication skills - Excellent analytical and problem solving skills (ref:hirist.tech)

Location: bangalore, IN

Posted Date: 11/23/2024