Operations Investigative Analyst

About Latch/DOOR: Latch/DOOR is revolutionizing access control for residential and commercial properties by delivering cutting-edge hardware and software solutions. Our comprehensive platform includes everything from access control devices to property management software, making life simpler and safer for property managers, residents, and businesses. About the role: We are seeking a dedicated Operations Support Analyst to join our team. In this role, you will monitor our contractor network to ensure market health, maintain high-quality services, identify negative trends, and serve as the primary contact for issues requiring in-depth investigation and potential escalations. Key Responsibilities: Investigate Deactivation Requests: Analyze deactivation requests and make recommendations. Gather information from both customers and contractors regarding reported issues. Handle requests from contractors wishing to be removed from the platform. Assist contractors with the insurance procedures. Process Reactivation Requests: Evaluate reactivation requests from contractors seeking to return to the platform. Determine if additional onboarding or updates are required, or if the request should be denied. Monitor Contractor Network: Regularly review the contractor pool to identify individuals who may require warnings or immediate deactivation. Identify opportunities to recruit higher-quality contractors, especially in markets with low volume or specific skill shortages. Ensure that services in deactivated markets are appropriately managed. Qualifications: Bachelor’s degree in Business Administration, Operations Management, or a related field is preferred. Experience in analytics, investigations, or a similar role. Excellent communication and interpersonal skills with a positive and engaging attitude. Strong mediation skills for handling sensitive topics and escalations effectively. Highly organized with a solid understanding of team dynamics and internal responsibilities. Proficient in interpreting and analyzing data reports. Ability to work independently and make informed decisions. Joining us means: Having teammates all over the world in the US, Argentina, Mexico, Italy, Uruguay, Portugal, and Spain. Collaborating in a fast-paced environment where you can apply what you have learned in new challenges, and, more importantly, grow your career. Being encouraged to invent and innovate within your role and working in a company where calculated risk-taking is highly encouraged and thinking outside the box is a must. We embrace diversity and strive to create an inclusive and equitable environment for all. J-18808-Ljbffr

Location: it, IT

Posted Date: 11/23/2024