IT Administrator (Remote) (Brazil)

Cloudbeds is the leading platform redefining the concept of PMS for the hospitality industry, serving tens of thousands of properties in more than 150 countries worldwide. Built from the ground up to be masterfully unified and scalable, the award-winning Cloudbeds Platform brings together built-in and integrated solutions that modernize hotel operations, distribution, guest experience, and data & analytics.

Behind the Cloudbeds platform is a growing team of 750+ employees distributed across 40+ countries speaking 30+ languages. We are engineers and designers, hotel managers and travel agents, and experts on everything from big data to e-commerce to compliance. The Cloudbeds team comprises the brightest minds in technology and hospitality working to solve the industry's biggest challenges.

From the beginning, we've believed that our people are our greatest asset, so we founded the company as #RemoteFirst, #RemoteAlways with shared core values and tenets that allow our team to thrive. This means we:

• Hire the best people around the world;
• Prioritize our customers and results over titles;
• Foster an inclusive culture that celebrates bold thinking and diverse perspectives;
• Offer open vacation time, flexible paid holidays, and company-wide mental health days;
• Provide access to professional development, including manager training, upskilling and knowledge transfer, and free access to LinkedIn Learning and other platforms.

Together we're on a mission to power every property in the world and to do that, we need to find the best talent in the world. That's why we're on the search for a superstar IT Administrator.

As an IT Administrator at Cloudbeds, you will be supporting and implementing solutions to support our team and company leadership. IT Administrators are responsible for operational efficiency and support of internal applications and hardware for our employees; IT Administrators also serve as technical knowledge resources for employees.

IT Administrators will be responsible for sourcing and managing COPE devices for our end users and supporting a broader range of devices in compliance with our BYOD guidelines.

We are looking for an IT Administrator who understands remote support and scaling needs, and how a world-class IT team fits into providing user-catered enablement remotely while following best security practices using cloud-based technology.

You and the IT team will work across our organization (including Customer Service, Engineering, HR, Marketing, Sales, and other teams) to determine their support needs. As an IT administrator at Cloudbeds, you will have endless opportunities to innovate and drive an industry-leading, comprehensive, and global connectivity experience for travel.

What You Will Do:

• Support end-users remotely within cloud platforms like Carbon Black, G-Suite, JAMF, Slack Enterprise, Workspace One, Zoom, among others;
• Diagnose and resolve technical hardware and software issues for end-users remotely;
• Promote security measures and best practices;
• Support on IT projects;
• Act as an escalation point of contact for internal end-user hardware and software issues;
• Other duties as needed.

You’ll Succeed With:

• 3-5 years experience IT administration of Windows and OSX operating systems;
• Bachelor’s degree or technical IT certification, computer science, or related field of study;
• Ability to quickly learn technologies and products using documentation and internet resources;
• Strongly independent with the capability to work remotely;
• Experience managing users in Okta and G-Suite;
• Experience with ticketing documentation;

Good analytical, problem-solving, and proactive skills.

Nice to Have:

• Certifications for SaaS platforms such as AWS, G-Suite, Okta, Salesforce, etc.;
• Experience with UniFi devices and home office networks.

Our company culture supports flexible working schedules with an open Paid Time Away policy and gives all team members the opportunity to travel and work remotely with great people. If you think you have the skills and passion, we’ll give you the support and opportunity to thrive in your career. If you would like to be considered for the role, we would love to hear from you!

• Best Places to Work | HotelTechReport (2018-2023)
• Best PMS | HotelTechReport (2021-2023)
• Fastest Growing Companies | Inc. 5000 (2022)
• Best Startup Employers | Forbes (2022)
• Best Remote Companies to Work | BuiltIn (2022)

Cloudbeds is proud to be an Equal Opportunity Employer that celebrates the diversity in our global team! We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Cloudbeds is committed to the full inclusion of all qualified individuals. As part of this commitment, Cloudbeds will ensure that persons with disabilities are provided reasonable accommodations in the hiring process. We encourage deaf, hard of hearing, deaf-blind, and deaf-disabled individuals to apply. If reasonable accommodation is needed to participate in the job application or interview process or to perform essential job functions, please contact our HR team by phone at 858-201-7832 or via email at accomodations@cloudbeds.com. Cloudbeds will provide an American Sign Language (ASL) interpreter where needed as a reasonable accommodation for the hiring processes.