Interim Head of Leasehold and Income Services WCR 5

Who You Are

You are an experienced professional with extensive expertise in managing Local Authority Leasehold and Income Services, possessing deep knowledge of social housing legislation, regulation, and finance. You have a proven track record in navigating complex services and political environments, effectively collaborating with elected Members, senior managers, and partner organizations. Your strong leadership and stakeholder management skills enable you to influence and engage others through excellent written and verbal communication. With a customer-focused mindset, you design and review services from the perspective of residents, and your commitment to equality and diversity is evident through your personal leadership in promoting inclusivity.

What the Job Involves

The role involves overseeing the Leasehold and Income Service to ensure efficient, customer-focused outcomes. You will lead the rent and service charge setting processes, including Member sign-off and resident engagement. Managing relationships with elected Members, senior managers, and external stakeholders is key, requiring you to respond effectively to enquiries, and produce detailed reports and briefing notes. You will drive service delivery improvements by actively seeking customer feedback and maintaining a commitment to equality and diversity. Additionally, ensuring compliance with social housing legislation, regulation, and consumer standards is essential in delivering exceptional services for residents. The position requires regular on-site attendance on a weekly basis as part of the hybrid working model, based in Victoria, London.