Account Manager

Job Title: Account Manager

Location: Manchester (Hybrid Working)

Salary: Up to £45k base salary (depending on experience) with double OTE plus car allowance

About Us:

A provider of telecoms and IT managed services, delivering top-tier solutions to diverse clients. We pride ourselves on innovation, customer satisfaction, and helping our customers stay connected and efficient in an ever-evolving technology landscape.

Role Overview:

We are looking for a dynamic, results-driven Account Manager to manage an existing portfolio of clients. The ideal candidate will nurture relationships, drive growth through cross-selling, and expand the customer base through referrals. This role requires a proactive individual with a passion for telecoms and IT, strong communication skills, and a successful track record in sales.

Key Responsibilities:

• Manage and foster relationships within an established customer base
• Identify growth opportunities through cross-selling and upselling
• Develop referral opportunities to expand the customer base
• Collaborate with internal teams to ensure seamless delivery of services
• Monitor and report on account performance, ensuring client satisfaction and retention
• Stay informed on industry trends and product knowledge to advise clients
• Prepare and deliver presentations, proposals, and negotiate contracts
• Achieve and exceed sales targets and KPIs

Qualifications and Experience:

• Proven account management experience, ideally in telecoms or IT
• Strong understanding of telecoms and IT managed services
• Excellent communication and interpersonal skills
• Ability to manage multiple clients and projects simultaneously
• Proficiency in CRM software and other sales tools
• Highly motivated, goal-oriented, with the ability to work independently and within a team
• Strong problem-solving skills and strategic thinking