Front of House Manager

Client: Skin Clinic

Position: Front of House Coordinator

Location: Kingston Upon Thames - Within a John Lewis Store

Salary: £28,000 + Bonus

Full Time: Please note you need to be available to work every other weekend (Saturday & Sunday)

Position Overview:

As a Front of House (FOH) Coordinator, you will be the first point of contact for our clients, ensuring a seamless and welcoming experience from the moment they walk through our doors. You will play a vital role in maintaining an atmosphere of professionalism and luxury, providing exceptional customer service while managing reception duties.

A key aspect of this role is having a solid understanding of skincare, including knowledge of the brands we work with like SkinCeuticals, in order to assist with client inquiries. A knowledge of body treatments is an added plus, helping to guide and inform clients about our full range of services.

Key Responsibilities:

Client Care & Reception:

• Welcome and check in clients, ensuring they feel comfortable and well-informed.
• Manage appointment bookings and schedules, both in person and over the phone.
• Handle client inquiries regarding skincare and body treatments, providing knowledgeable answers and guiding them through treatment options.
• Maintain an organized and professional front desk area.

Product Knowledge & Recommendations:

• Provide clients with information about skincare brands, especially SkinCeuticals, and other premium lines.
• Assist clients in choosing appropriate skincare products and treatments based on their needs.
• Stay updated on new treatments, products, and skincare trends to provide expert advice.

Clinic Operations Support:

• Assist practitioners in preparing treatment rooms and ensure the clinic maintains the highest standards of cleanliness.
• Process payments, manage client records, and assist with follow-up appointments.
• Coordinate with the clinic team to ensure smooth daily operations.

Requirements:

• Previous experience in a customer-facing role, preferably within the beauty, aesthetics, or luxury service industry.
• Strong knowledge of skincare, with experience or knowledge of brands such as SkinCeuticals, and others.
• Knowledge of body treatments and aesthetic procedures is a plus.
• Exceptional communication and interpersonal skills.
• A passion for delivering high-quality service and care to clients.
• Ability to manage multiple tasks in a fast-paced environment.
• Proficiency in using appointment booking software and Microsoft Office.

Interested in Learning More?

If you're a dedicated professional with a passion for front of house operations and delivering high-quality patient care, this role could be your next career move. It’s an opportunity to make a meaningful impact on both the clinic's efficiency and patient satisfaction, while being recognized for your contributions to the success of a leading aesthetic clinic.

To explore this exciting opportunity further, click 'apply' or connect with Rachael Farr on LinkedIn. Let’s discuss how you can contribute to the ongoing success of this thriving company and advance your career in the skincare industry.

Aesthetic Search advertise all our latest roles on LinkedIn so why not follow us on our business page: https://www.linkedin.com/company/aesthetic-search/