Team Manager for Application Support

Team Manager for Application Support

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Location: London

Type: Full-time, Onsite

Vertical: Technology

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Summary

eClerx is looking for a manager with a software development background. The ideal candidate can program though it is no longer their primary focus. The team lead will manage the work and growth of several global teams supporting a web-based data and analytics platform.

Your team’s primary function will be to investigate and drive support resolution with senior external clients, internal stake holders and other engineering teams. You will serve as the point of escalation for support issues between the client and the help desk. A client-centric focus, as the face of the bank’s support organization to the client, is required.

To properly guide the team members in their day-to-day activities, the lead must know how to program in both Python and Java. The teams are all application development support resources meaning they work in the code to resolve client issues. Innovation and out-of-the-box thinking are also requirements for this role.

Responsibilities:

• Management of several teams of application support developers guiding the team members career growth in addition to day-to-day activities.
• Support role diagnosing and fixing coding issues within defined SLAs
• Work closely with the engineering team to drive resolution of client issues
• Influence and suggest improvements on the roadmap to enhance client experience, focusing on portfolio analytics
• Create documentation, runbooks and code snippets to share with clients and internal engineering teams
• Execute on support issues while also building out the function and automating resolution of repeat issues

Required Skills and Experience:

• Overall technology experience
• Must be comfortable coding in Python or Java, debugging API calls, writing quality-of-life snippets for clients, creating scripts for debug tooling
• Must have a basic knowledge of UI and API integration
• Hands-on experience with Python or Java
• Some coding experience in Java or Python
• Hand on experience in a support role
• Experience or keen to learn about financial markets
• Strong analytical, problem solving, and troubleshooting abilities
• Strong oral and written communication skills with the ability to effectively communicate with both technical and non-technical audiences at all levels within technical and business organizations

About EClerx

eClerx provides business process management, analytics, and automation services to a number of Fortune 2000 enterprises, including some of the world's leading companies across financial services, cable & telecom, retail, fashion, media & entertainment, manufacturing, travel & leisure, software and high-tech. Incorporated in 2000, eClerx is one of India's leading process management and data analytics companies and is today traded on both the Bombay and National Stock Exchanges of India. eClerx employs 17,000+ people across its global sites in the US, Canada, UK, Australia, Italy, Germany, Switzerland, Dubai and Singapore, along with its delivery centers in India and Thailand. For more information, visit https://jobbio.com/eclerx .

eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. We are also committed to protecting and safeguarding your personal data. Please find our policy here .