Repairs Coordinator

Repairs Coordinator:

Are you looking to build a career within a Global Company with opportunities for growth and development? Do you want to join a company that that is making a difference?

Office Location: Unit 3 SEGRO Park, Consul Avenue, Rainham, RM13 8HY

About us:

We, the Mitsubishi Electric Group, contribute to the realisation of a vibrant and sustainable society through continuous technological innovation and ceaseless creativity. "Changes for the Better" represents the Mitsubishi Electric Group’s attitude to "always strive to achieve something better", as we continue to change and grow. Each one of us shares a strong will and passion to continuously aim for change, reinforcing our commitment to creating "an even better tomorrow"

Role summary:

Provide general administrative support for the Repairs Manager and customers. Focusing on the coordination of repair works, data base management, client reporting and general office duties with the prime objective of enhancing the customer experience through the provision of World Class service.

Key Responsibilities:

• Collaborate with the Repair Manager to provide accurate and timely quotations to customers based on their repair requirements.
• Follow up with customers on quotations and inquiries to ensure their needs are being met and to secure approval for proposed works.
• Process purchase orders (POs) from customers, ensuring they align with the company's terms and conditions.
• Request for purchase orders (RPOs) for repairs, ensuring all details are accurate and complete before submission.
• Liaise with clients, organising and scheduling repair works and attendance of engineers, ensuring that all necessary details and arrangements are confirmed.
• Raise necessary permits for works, ensuring compliance with all regulations and customer requirements.
• Ensure accuracy and attention to detail when processing all repair documentation to maintain continuity and prevent errors.
• Maintain clear communication between internal teams and clients to ensure expectations are managed and met effectively.
• Track and manage repairs, ensuring works are completed on time and to the required standard, providing updates to the Repair Manager

In return for your commitment, we will offer you some fantastic benefits:

• Generous annual leave allowance - 25 days per year, plus bank holidays increasing by one day with each year of service until 27 days per year.
• Flexible Working - we offer a range of flexible working options that include working from home or hybrid working.
• Pension.
• Life Assurance.
• Group Income Protection Scheme.
• Private Medical, Dental Insurance and a Cash Plan Scheme - Single cover funded by Mitsubishi.
• Access to Mitsubishi’s very own discount platform.
• Colleague Referral Scheme.
• Holiday Buy.
• Long Service Awards.
• Cycle to Work Scheme.
• Sports & Social Club (Recent events such as theatre trips, Ascot, Paintball, The Darts)
• Employee Assistance Programme including additional services Eldercare & Best Doctors.

Equality and Diversity

As the business environment around Mitsubishi Electric Group is rapidly changing, providing a workplace where employees can work to their full potential regardless of gender or age is essential to business development