Key Account Manager

Our company:

A fast-growing start-up headquartered in San Francisco, CA, USA in the heart of Silicon Valley. We recruit worldwide as our customer base is global. All employees outside San Francisco headquarter work remotely.

Elife is a Startup developing innovative technology in the passenger transport industry, providing any type of ground transportation worldwide, including Group/event transportation, NEMT transportation, senior and disability transportation, pet relocation, bilingual driver for non-English speaking clients.

Our market is the world. Our customers are everywhere. Our platform and apps are built on the cloud. We have endless exciting problems to solve, and we only use the best and latest technology.

Position: Key Account Manager

Responsibilities

• Develop and implement Customer Success Management (CSM) strategies to maintain and expand relationships with existing partners.
• Serve as the lead point of contact for all major partners and effectively maintain high levels of client satisfaction and loyalty.
• Lead, mentor, and scale the CSM team to ensure exceptional client service and meet sales targets.
• Collaborate with sales, marketing, product, and operations teams to align client service strategy and enhance customer experience.
• Conduct regular reviews of partner accounts to identify opportunities for growth and improvement.
• Gain a deep understanding of the partners’ needs and what they expect from our company
• Stay informed about market trends, competitor activities, and new product developments to advise clients appropriately and maintain a competitive edge.

Qualifications:

Bachelor’s degree or equivalent practical experience, top 5 university.

• Minimum of 10 years’ experience in account management, with at least 5 years in a leadership role, preferably in ground transportation, travel, logistics, or related industry.
• Experience working with cross-functional stakeholders and management globally.
• Proven experience as a successful sales leader, preferably in a high-growth technology company, and been part of a company 3 years minimum.
• Proven experience with Enterprise tech company 5 years minimum
• Proven of Annually sales 30M USD+
• Strong analytical and problem-solving abilities
• Ability to thrive in a fast-paced, results-oriented environment.
• Result and data-driven.
• Travel, Transportation, Airline industry is a plus.