Customer Success Manager (Italian Speaker)

Customer Success Manager (Italian Speaker)

“Key influential member of the brand protection team, driving multiple technical projects for the Business and protecting the World’s most valuable brands”

• On-Product Brand Protection & Cyber Security
• Full time, permanent
• Competitive Industry package, plus generous Bonus scheme

Position Summary & Objective

The Brand Customer Success Manager (CSM) role focuses on delivery of OpSec Online Brand Protection solutions, acting as the main point of contact for a portfolio of accounts, and providing world-class customer service and consultative support. This is a challenging and exciting position in a rapidly developing field working collaboratively with the world’s premier brands for a dynamic, fast-paced company.

Essential Functions Performed by the Position

· Manage full lifecycle of service engagement for an assigned client portfolio, managing expectations and service requirements.

· Build strong, collaborative long-term working relationships with both internal and client personnel.

· Communicate data-driven recommendations and industry best practices with individuals in varying levels of an organization, including executive management.

· Leverage internal and external software tools at an expert level.

· Work closely with internal teams on monthly deliverables

· Quickly adapt to industry trends and client requirements

· Perform other related duties as assigned.

Knowledge, Skills and Abilities

· Ability to communicate clearly, especially in translating technical processes into easily understood information to internal and external clients and stakeholders.

· Must be self-motivated, flexible, and adaptable to client & organizational changes.

· Ability to work independently with minimal supervision.

· Strong organization, consultative and analytical skills.

· Excellent time management skills and the ability to work well under pressure.

· Team player with a creative and innovative mindset.

· Proficient in Microsoft Office products (Excel, PowerPoint, Word).

Required Education and Experience

· Bachelor’s degree or equivalent years of experience in lieu of degree

· Minimum of 2 years of client facing experience

· SaaS and/or corporate consulting experience

· Background in account and/or project management

· Knowledge of trademark laws and internet practices

We receive a high number of applications, so apologies if we are unable to provide specific feedback. If we feel you are a fit for the role, we’ll be in contact.