Head of FM - Prisons

Head of FM

Salary: £75,000 DOE

Benefits;

Up to 10% Bonus

Company Car or Car Allowance £5,500

Company Private Healthcare

Mitie Care & Custody (C&C) is driven by a bold vision: to establish HMP Millsike as a place of restoration and rehabilitation, where prisoners can unlock their full potential and make meaningful, positive changes in their lives. We are excited by the opportunity Millsike presents: a blank canvas on which we can paint a bright future for our prisoners. Our mission is clear: to create an environment that empowers, inspires, and supports individuals to re-enter society with hope, purpose, and a life plan. To achieve this, we will set a culture of rehabilitation and restoration underpinned by integrity and high expectations. Prisoners will experience a dramatic shift from traditional prison environments. Millsike will be a vibrant, bustling community, teeming with industry, activity and opportunities for personal growth. Above all, we will ensure our approach offers a deep sense of safety/respect, through a supportive, uplifting environment, that helps prisoners to see their potential and that unlocks a brighter future for all.

Job objectives and responsibilities:

The job involves being responsible to the Director for the delivery and management of all FM service delivery across the Prison estate. You will be responsible for meeting all statutory, mandatory, and maintenance requirements in line with the Authority established baselines and contractual obligations within the approved financial parameters. Additionally, you will oversee the governance and recruitment, training, and ongoing support to the on-site FM teams. The role requires you to operate, maintain, and manage efficiently with minimal supervision to specified standards as determined by HMPPS.

Main Duties of the role:

The role involves overseeing the operational delivery of all Property and Facilities Management Services, ensuring compliance with contractual obligations, standards, legislation, and company policies. You will manage risks within the contract, including performance standards, specifications, and whole life costs. Additionally, you will handle the lifecycle process, liaising with stakeholders to identify capital equipment replacements to minimize operational and commercial risks, and manage the defects process.

As the company representative at Client Liaison Meetings, you will develop and maintain effective communication and good working relationships with all stakeholders, resolving issues where risks reside You will identify account development and improvement opportunities while minimizing financial risks to the contract.

Your responsibilities include inducting, coaching, supporting, you will manage HR issues, including recruitment, employee relations, staff development, and absence management, with support from HR representatives. Motivating employees to meet customer, commercial, and contractual requirements, ensuring inclusivity and appropriate behaviour in line with Group Minimum Standards. You will develop and manage the budget/forecast for your area, ensuring financial targets are met while maintaining company assets throughout the contract's life.

You will be responsible for FM matters at trading reviews, providing monthly reports on performance and spend to ensure compliance with HMPPS baselines within budgetary guidelines.

What we are looking for:

• Background in managing complex FM contracts in a Prisons environment is preferable (schools, uni,hospitals education/healthcare also considered)
• Experience managing teams along with HR issues including recruitment, employee relations, staff development, and absence management.
• Seeking an individual experienced in building services maintenance, via apprenticeship or equivalent training
• Experience in Hard and Soft FM
• Ideal candidate should hold or be willing to attain an appropriate FM/Engineering qualification
• Must possess a Health & Safety qualification, such as IOSH or NEBOSH
• Membership in a relevant industry body (e.g., IWFM, CMI, or Tech/CMIOSH) is required
• Working knowledge of SFG20/ Health & Safety legislation and its application in FM Services is essential
• Experience in both in-house and outsourced estates management service delivery, ensuring compliance
• Ability to understand the company's vision and strategic direction
• Effective communication skills at all levels, both verbally and in writing, including note-taking
• Excellent interpersonal skills, self-motivation, and flexibility within contracted hours are crucial
• Must be computer literate and a strong team player with a ‘can do’ attitude
• Possess an intuitive and proactive nature
• High moral standards and absolute integrity are required

As a business, Mitie Care & Custody is committed to diversity and inclusion and we would welcome applications from a wide range of backgrounds including veterans, those looking for a career change, and people who have experience in social care or a learning environment. Full training will be given where applicable, and we would encourage anyone who might be thinking about a role in a secure establishment to get in touch.

Our purpose: our expertise, care, technology, and insight create amazing work environments, helping our customers be exceptional every day.

Our promise to our people: a place to work where you can thrive and be your best every day.

Our promise to our customers: a trusted partner creating exceptional environments for your customers and people, adding value every day.

Our culture – our core values and how we behave:

We are one Mitie: we work as one to deliver a seamless, unrivalled service. We are all in it together, if we can help a customer or colleague in any way, we will. We are one Mitie.

We are built on integrity and trust: integrity and trust are at the heart of all we do. We are the face of the company. We treat others as we would like to be treated. We are proud to work for Mitie.