Customer Insight Retention Specialist

Job Opportunity: Customer Retention Insight Specialist

Are you ready to drive strategic insights and shape the future of client retention and loyalty for a leading automotive ownership services organisation? We’re seeking a proactive Customer Rentention Insight Specalist to work closely with our Retention and Ownership Programmes Managers, alongside global regional teams. Your work will reinforce our Ownership Services strategy, driving long-term client retention, loyalty, and achieving targets for parts, accessories, and contributions.

What You’ll Do:

• Prepare and deliver key market intelligence reports regularly, including competitor analysis, consumer behavior insights, and product development trends.
• Conduct ad-hoc analyses of the automotive industry, focusing on product innovation, global/local market trends, client segments, and the competitive landscape to guide business decisions.
• Build a robust market intelligence function to provide regional managers with actionable insights on market dynamics, helping retain existing clients and attract new business.
• Monitor sales performance metrics, track strategic objectives, and create new reporting tools to measure action effectiveness.
• Collaborate with Data Science, Client Experience, and Brand teams to explore business opportunities and identify new sales channels.
• Offer strategic guidance on industry partnerships and opportunities.
• Attend industry events to extract insights and develop practical outputs that impact strategy.
• Standardise and document processes, tools, and workflows within Business Development to align with best practices.

Your Background:

• Degree in Business, Economics, Data Analytics, or a related field.
• Experience in market research, data analysis, or business intelligence, ideally within the automotive or related industries.
• A proven track record in delivering insights that drive strategic decisions.
• Expertise in analysing multiple data sources to solve complex problems.
• Strong communication skills with the ability to present complex data in an accessible way.
• Commercial awareness and an understanding of how to impact P&L positively.
• Advanced proficiency with Excel and PowerPoint, and skilled in analytic tools like Power BI, Tableau, and Salesforce reporting.
• Exceptional time management and the ability to prioritise in a fast-paced environment.

If you’re passionate about shaping data-driven strategies and enjoy working with cross-functional teams, apply today to join our team as we accelerate growth and drive client success.