Support Engineer - IT Operations

Job Description - Working knowledge as a MacBook Lead for 8 Years of Experience. - The Desktop Support \ VIP support engineer would need to have at least 8 to 10 years of experience. - This Candidate will be involved in delivering and supporting operations and VIP support. - The Lead will provide operational and end user support for the VIP users and participates in the development and implementation of operational procedures and standards. - User experience and high level of CSAT with operational efficiency and cost effectiveness for business. - Point of contact for internal client and responsible for smooth functioning of IT Operations, team management and customer delight. - Providing expert problem management support to difficult, high profile customer issues and ensuring root-cause analysis is conducted and a Corrective action plan is followed with learning applied for future benefit. - Develop strong and trusted working relationships with Regional/Zonal business leadership and stakeholders to prioritize work and manage the technology needs to ensure project prioritization remains in line with strategic and tactical objectives. - Analyse existing systems and processes to identify gaps and improve workflow SOPs, implement best practices, quality, cost, skills and productivity of the operations to avoid any point in branch audit. - Excellent knowledge of VC systems or provided VC support. - Worked in the Banking sector and provided support to VIP users. Qualifications : - Minimum 8-10 years of experience in desktop support and VIP support roles. - Proven expertise in managing MacBook environments and troubleshooting related issues. - Strong understanding of IT operations, including network infrastructure, security, and software applications. - Excellent problem-solving and analytical skills. - Exceptional customer service orientation and ability to build rapport with VIP users. - Strong communication and interpersonal skills. (ref:hirist.tech)

Location: mumbai, IN

Posted Date: 11/24/2024