L1/L2 Network Support Engineer - Datacenter

Job Description : - L1 Level - Site work across multiple DataCentres - Configurations of L2 & Layer-3 protocols using templates - Working in Firewall Devices - Fortigate, Sophos, etc - Client support - L1 / L2 level - Troubleshooting outages - L1 / L2 Level - Maintenance activities - L1 / L2 level - Monitoring / Health checks of devices, connectivity, etc - Creating and maintaining documentation - Good verbal and written communication skills in English with a friendly and helpful attitude. - Application development/debugging in Linux env using Python [SDK API] - Debug/Troubleshoot client-side issues on B2B environments - Familiarity with ticket-based case management - Ability to notify and escalate on back channels [L3 Support and developers] to local and remote management while staying engaged technically with the customer - Ability to rapidly research through both internal and external knowledge base while maintaining engaged with the customer - Configure and troubleshoot the issue with RAID configurations using tools like mdadm and smartctl - Knowledge of PCI and PCIe and troubleshoot PCI issues using tools like lspci and lshw - Hosting from the Service Processor from the host using tools like RKVM, IPMI tool - Knowledge of booting a system in order to run a rescue process - Describe the configuration and troubleshooting of users and groups - Knowledge of configuration file locations and related commands such as user- , group-, id , getent , passwd , etc - Knowledge of interact with Red Hat and Ubuntu Support and diagnostic collection with tools such as SOS Report, case filing techniques - Log file locations / assess OS health using the journalctl command and flags/switches - Describe how to use both RedHat and Ubuntu Services management and how to start, stop and debug a failing service. - Describe the packaging for both Red Hat and Ubuntu and how to upgrade, downgrade and troubleshoot failures using tools such as apt, yum, dnf, etc. - Describe setup of crontab scheduling, log rotation - Describe setup and configuration of Auditing - System performance monitoring using tools such as top, mem, strace, iostat, vmstat, htop, iotop - Understand basic IP services like routing, netstat -r, name services, DNS - Configure IP number as per standard 'classes' and configure and troubleshoot sshd - Understand the basics of shell scripting specifically bash - Should have understanding of the difference between containers and VMs - Data Center Interaction: Configure and troubleshoot NFS storage, LDAP, DNS configurations - Knowledge of standard networking protocols like Spanning Tree (STP, different types), LAG, VLAN (tagged vs untagged) - Manage a 'managed switch', simple troubleshooting of port-down, Firewall and NAT knowledge, accessing 'mgmt interface' and 'serial console'. (ref:hirist.tech)

Location: mumbai, IN

Posted Date: 11/24/2024