MResult - Chatbot & IVR Developer - Customer Facing Production Projects

Role : Chatbot & IVR Developer Location : Bangalore / Mangalore Job Overview : Roles & Responsibilities : - Analyze and document data coming from bot conversations. - Interpret the pattern, trends, and conversational flow of bots. - Collaborate with system architects and programmers for app design and decision-making. - Design and build conversational chatbots. - Should be a hands-on contributor for development of complex functionalities for the IVR application/s using different backend and frontend technology frameworks and cognitive services for Natural language processing. - Ensure seamless experience of the IVR/bot users on various enterprise channels, robust security layer for enabling authentication and authorization and integration with thirdparty enterprise system/s - Define recurring questions to automate answers/responses. - Assist in the handling of multilingual bot support. Minimum requirements : - 3 years of experience working with Voice Bot/ IVR & chatbots and customer facing production projects. - Proficiency in AI/bot development landscape, tools, and other frameworks - Experience in artificial intelligence, machine learning, and NLP algorithms. - Strong understanding of programming languages such as Python, and hands on experience in JavaScript. - Experience in Smart Assist and Bank Assist. - Good knowledge about software development lifecycle - Fluent in English to communicate effectively. (ref:hirist.tech)

Location: in, IN

Posted Date: 11/24/2024