Network Engineer - CCNP/CCNA Certified

Role : Network Engineer (CCNA, CCNP) Job Description : - Degree in Computer Science, Electronic/ Electrical Engineering or related disciplines with at least 2 years of relevant practical hands-on experience - Working knowledge in various network products such as Bluecoat proxy/ Packet shaper, Cisco IP Telephony, Cisco ACS, Aruba WLAN is a must - Network administration and management experience in a heterogeneous environment (Cisco and Juniper) is highly preferred - Good technical, analytical and troubleshooting skills, with strong customer-oriented attitude and inter-personal skills - An achievement oriented individual, and a strong team player with the drive to explore new technologies and change processes - Good attitude and ability to communicate clearly. - Troubleshoot issues and provide efficient and prompt resolution to customers within timelines. - Ensure quality resolution to avoid escalations from customers and reopening of issue tickets. - Escalate critical issues to cross functional teams to ensure quick resolution and coordinate with the product development team on bug fixes. - Assume responsibility for developing detailed knowledge about specific products. - Ensure internal knowledge reference pages are updated - Develop a strong understanding of company products and procedures - Strong customer service and analytical skills - Communicating with customers to solve technical issues - Develop ongoing solutions for use by other technical support analysts - Telecommunications experience would be an asset - A Success Engineer operates efficiently in this climate, maintains composure, exhibits professionalism, and delivers the highest levels of client satisfaction at all times - A Success Engineer operates efficiently in this climate, maintains composure, exhibits Required Skills : - Strong analytical and problem-solving skills. - Excellent communication skills, both written and verbal. - A drive to dig into the details of a system or process to solve customer problems. - Zeal to learn and constantly upgrade skills in a fast changing work environment. - Ability to think on your feet and remain calm under pressure. - Self-motivated, takes initiative, assumes ownership. - Ability to work in a highly collaborative and fast-paced environment. - Strong teamwork - willingness and ability to get help from team members when required, and the good judgment to know when to seek help. (ref:hirist.tech)

Location: in, IN

Posted Date: 11/24/2024