Senior Technology Manager

Position Title : Senior Manager Experience : 15 Years Reporting to : Senior Vice President of Global Technology Education : Bachelor's/Master's in IT Management, Computer Science, Engineering, or related fields. Location : Bangalore Work Hours : 3PM to 12AM Essential Duties and Responsibilities : Technology Strategy and Planning : - Develop and drive the overall technology strategy in alignment with the company's goals and objectives. - Collaborate with other executives to identify and evaluate technology opportunities, risks, and emerging trends. - Define the technology roadmap and oversee its execution, ensuring the adoption of appropriate tools, platforms, and Engineering Leadership : - Lead and manage a team of software engineers, architects, and developers, ensuring efficient and effective delivery of high-quality software solutions. - Foster a culture of innovation, collaboration, and continuous improvement within the software engineering team. - Stay updated with the latest advancements in software engineering practices and guide the team in implementing best practices and industry standards. Technical Project Management : - Oversee the planning, execution, and delivery of complex technical projects, ensuring adherence to timelines, budgets, and quality standards. - Define project scopes, objectives, and success criteria, and monitor project progress regularly. - Mitigate risks and resolve issues that may arise during project execution, while keeping stakeholders informed of the progress and any necessary adjustments. Technical Architecture and Infrastructure : - Define and maintain the company's technical architecture, ensuring scalability, security, and reliability of the technology infrastructure. - Evaluate and recommend appropriate technologies, frameworks, and tools to support the organization's software development and IT operations. - Collaborate with cross-functional teams to design and implement robust, scalable, and cost-effective technical solutions. Team Management and Development : - Recruit, train, and mentor top technical talent, fostering their professional growth and ensuring a high-performing team. - Establish performance goals and provide regular feedback to team members, conducting performance evaluations and implementing talent development plans. - Foster a culture of collaboration, knowledge sharing, and continuous learning within the software engineering team. - Grow and develop a strong team structure, potentially including a QA team, Service Manager, and Project Managers. Stakeholder Management : - Collaborate with executive leadership, department heads, and business stakeholders to understand their technology needs and provide strategic guidance. - Present technology strategies, initiatives, and progress reports to the executive team and the board of directors. - Build and maintain relationships with external partners, vendors, and industry experts to stay updated on emerging technologies and industry trends. Compliance and Security : - Ensure compliance with relevant regulatory requirements, data privacy laws, and industry standards. - Establish and enforce security protocols and best practices to protect the organization's technology infrastructure and sensitive data. Budgeting and Resource Allocation : - Collaborate with finance and executive teams to develop and manage the technology budget. - Optimize resource allocation, considering priorities, project needs, and technology roadmap. - As part of job responsibilities, you are required to comply with ISO 20252 : 2019 and ISO 27001 standards. Knowledge, Skill, Ability : - Proven track record of building both B2B and B2C, customer-centric products & software that work large scale & developed technical capabilities that enable organizations to rapidly innovate & build differentiated products, - Strong experience in building high performing teams that focus on innovation, intellectual property & collaboration, - Deep knowledge of full-stack modern development practices (Ruby on Rails, node.js, Angular, JavaScript, AWS/Azure, DS, Flutter, React, etc.). - Hands-on experience in digital initiatives, big data, mobile apps, AI & ML, analytics, and business intelligence solutions, - At least 10 years in product management, preferably in a startup or entrepreneurial environment, with a proven track record of success, Experience owning a product : - From defining the requirements to launching the MVP and iterating based on customer feedback, you've been the driving force behind a product - Strong technical background with the ability to understand and discuss data structures, algorithms, and relevant technologies. - Experience with generative AI and machine learning highly desirable. - Must be able to make informed decisions regarding the selection and implementation of appropriate technologies, such as AWS Bedrock or ChatGPT, to support the platform's objectives - Demonstrated leadership capabilities with a focus on driving results, fostering collaboration, and inspiring teams to achieve ambitious goals, - Ability to grasp market dynamics, identify customer needs, and align product strategies accordingly, - A genuine passion for transforming education and leveraging technology to accelerate learning outcomes, - Leadership experiences in leading IT teams, - Detailed understanding of the technologies necessary for organizational success for a company within the call-centre technology ecosystem, - A strong record of formulating company-wide technology roadmaps and achieving milestones within the proposed timeline, - Experience in leading and developing remote and distributed teams and executing cross-functional projects, - High accountability when it comes to meeting deadlines and ability to lead numerous projects simultaneously under time constraints, - Ability to provide leadership and vision for development and implementation of new and existing technologies across and organization. (ref:hirist.tech)

Location: bangalore, IN

Posted Date: 11/24/2024