Research and Development Supervisor

DUTIES AND RESPONSIBILITIES:

1. Oversee the improvement of our current product offerings
2. This role is focused on enhancing existing menu items and ensuring that they meet the highest standards of quality, consistency, and customer satisfaction
3. The R&D Supervisor will also be responsible for testing new equipment and ensuring it integrates seamlessly with our product preparation processes
4. This is a crucial role for someone passionate about the quick service restaurant industry who excels in process optimization and product refinement
5. Lead efforts to improve the quality, taste, and consistency of existing menu items
6. Test and evaluate new equipment for product preparation, ensuring it meets operational standards
7. Collaborate with cross-functional teams including operations, marketing, and supply chain to implement product enhancements
8. Conduct sensory evaluations and product testing to identify areas for improvement
9. Analyse customer feedback and performance data to make data-driven recommendations for product improvements
10. Maintain documentation on product modifications, testing procedures, and outcomes
11. Ensure that all product improvements comply with regulations and company standards
12. Provide training and support on new processes or equipment introduced as part of product enhancements
13. Report writing and product trial feedback
14. Monitor industry trends and competitor offerings to ensure our products remain competitive

REQUIREMENTS:

1. Degree in Food Science or Food Tech, or a related field
2. 3-5 years of experience in a quick service restaurant (QSR) environment, with a focus on product development or process improvement
3. 2-3 Years experience in a supervisory role managing a team
4. Strong understanding of food preparation processes and quality control
5. Experience with equipment testing and evaluation in a food production environment
6. Excellent analytical skills with the ability to interpret data and translate it into actionable improvements
7. Strong communication and collaboration skills to work effectively with cross-functional teams
8. Own vehicle required – for travel between stores and head office