Order Management Specialist (Mid Level)

We are looking for dedicated and talented people who tackle ever-changing challenges, customer needs, and questions from colleagues with clever concepts and creativity. We embrace change and work with curious minds re-inventing the future of work. Join us and let us focus together on what's truly important: making lives better with new ideas and the latest technology around the world.

Why you'll love working for Siemens!

• Freedom and a healthy work- life balance- Embrace our flexible work environment with flex hours, telecommuting and digital workspaces.
• Solve the world's most significant problems - Be part of exciting and innovative projects.
• Engaging, challenging, and fast evolving, cutting edge technological environment.
• Opportunities to advance your career and mentorship programs on a local and global scale.
• Contribute to our social responsibility initiatives focused on access to education, access to technology and sustaining communities and make a positive impact on the community.
• Participate in our celebrations, social events and offsite business events.
• Opportunities to contribute your innovative ideas and get rewards for them!
• Diversity and inclusivity focused.

We are seeking a dedicated and highly skilled Order Management Specialist to join our dynamic Order Management (OM) team. In this role, you will manage the entire order process from initiation to completion, ensuring exceptional customer service and operational excellence. This position offers a unique opportunity to work in a multicultural and international environment, collaborate with internal teams and external customers, and contribute to process improvement and innovation.

What will you do?

• Order Processing: Handle incoming orders (via EDI, email, credits, and debits) by verifying all required information and ensuring a clean order process through scheduling and production release
• Collaboration: Work closely with internal teams (R&D, FA, LOG, Production) and external customers (USA, CA, ROW, MX) to meet requirement demands and maintain high standards of customer service
• Problem Solving: Identify and resolve semi-complex customer issues using best practices and problem-solving skills
• Information Management: Effectively manage the inflow of order-related information to maintain optimal service levels
• Planning & Meetings: Participate actively in planning and order initiation meetings, S&OP meetings, and digitalization projects to enhance transparency, forecast accuracy, and customer satisfaction
• IMS Integrity: Ensure the integrity of the Integrated Management System (IMS), including updating documents and conducting presentations during ISO audits
• Support & Backup: Provide backup support for other business units and basic production planning activities
• Continuous Improvement: Lead activities related to developing tools, and improvement projects, and facilitate information flow to impact KPIs

What will you need to succeed?

• Educational Background: A degree in supply chain management, business administration, or a related field is preferred
• Proficiency in SAP and advanced office tools is required
• At least 2 years of previous experience in customer service, order management or related
• Strong project management skills and experience with automation tools are essential
• Power BI, Tableau
• Customer Centricity: Demonstrated client orientation and the ability to provide exceptional customer service
• Business Acumen: Sound business knowledge and the ability to drive change and innovation within the organization
• Proficiency in English is required

Equal Employment Opportunity Statement

Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, protected veteran or military status, and other categories protected by federal, state or local law.

Location: Santa Catarina, Nuevo Leon
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Location: Brasil, BR

Posted Date: 11/24/2024