Customer Quality Engineer

About CATL

CATL invites you to continue our legend of green energy!

CATL is a World Fortune 300 Company, a global leader who provides premier EV battery and energy storage battery for the world. CATL's EV battery consumption volume has ranked No.1 in the world for seven consecutive years and global energy storage battery shipment has also ranked No.1 for three consecutive years.

Job Description:

1. Establish and maintain customer relationships to increase customer satisfaction;

2. The CQE should have the ability to handle abnormal problems in customer receipt and assembly process and make preliminary judgments. 5W2H method can be used to describe the fault, and notice the relevant responsible persons immediately;

3. Able to containment/isolate/sorting the defective products at the customer's project location according to the scope of risk and preliminary FA analysis;

4. Rework the defective products in customer side in time, actively communicate with the customer to reduce the number of product returns;

5. Supervise employees to operate according to SOP in reworking;

6. Follow up assembly process in client, cooperate to solve the problem in assembly process. Identify potential risk for customer using.

7. Actively report the products usage and be able to handle emergencies independently.

8. Responsible for the summary of customer quality problem in the charge of the areas;

9. Follow up the quality problem solving process (according to customer requirements).

10. Accept exchange to different regions to assist with customer quality problems;

11. Accept other tasks arranged by superiors.

Job Requirement:

1. More than 3 year customer quality engineer experience in energy storage industry is preferred

2. Understand ISO9000/TS16949/VDA etc. Quality system; understand the quality improvement tools (eg: FMEA, FTA, 8D, 6Sigma, SPC);

3. Understand the basic principles of battery operation, understand the basic characteristics of communication failure and mechanical structure failure, understand product failure analysis methods ;

4. Familiar with office software, with basic statistical analysis, report summary and reporting capabilities;

5. Good communication skills in English, logical expression and pressure resistance；

6. EU drive license.