Operations Manager

Job details

Pay

• £38,000 a year

Job type

• Full-time

Shift and schedule

• Weekend availability
• Day shift
• Monday to Friday

Location - Gateshead / hybrid

Full job description

This is an exciting opportunity for a strong people manager with experience in health and social care looking for the next step in their career towards senior management whilst working for an organisation with a strong passion for ensuring the people we support maximise their opportunities to engage in a full and enriched life.

Founded in 1995 by a former nurse at Northgate Learning Disability Hospital our values are rooted in respect, commitment and aspiration for all and as a result of growth we are looking for like-minded, proactive and experienced managers looking to live by their values. We are seeking people who are experienced in the day-to-day management of adult health and social support services but understand the standards required to provide outstanding support. The successful candidate will ensure the smooth operation of support services, manage staff teams, and maintain high standards of support delivery. This role is critical in ensuring that support is person-centred, compliant with regulations, and aligned with the strategic goals of the organisation.

In return we can offer you a competitive package and a commitment to your development as a leader in a supportive environment. You will be working for an organisation with a clear sense of purpose that aims to drive change and make the world a better place to be for adults with learning disabilities. Finishing each day knowing you’ve contributed towards this, is hugely motivating and rewarding and provides a deep sense of job satisfaction.

Key Responsibilities:

1. Operational Leadership:

• Manage the daily operations of support services, including domiciliary, and community-based support.
• Oversee the coordination of services, ensuring the effective use of resources and adherence to support plans.
• Ensure services meet regulatory standards, including Support Quality Commission (CQC) guidelines, and comply with local authority and health and safety regulations.
• Manager, guide and lead the team of support managers to ensure that organsiational standards are adhered to.

2. Service Quality and Compliance:

• Accountable for the compliance of each location to expected organisational standards and driving Trust initiatives through your practice.
• Monitor and evaluate the quality of support provided, ensuring person-centred support that meets the individual needs of service users.
• Implement and monitor quality assurance processes to ensure compliance with safeguarding, health and safety, and other relevant legislation.
• Prepare for external inspections by CQC and other regulatory bodies.

3. Team Management:

• Lead, mentor, and manage support teams, including support managers, team coordinators and support workers.
• Ensure all staff receive appropriate training, supervision, and professional development opportunities.
• Foster a positive working environment that promotes teamwork, high morale, and staff retention.
• Conduct regular performance reviews and 1:1’s, addressing any issues of under performance and implementing improvement plans.
• Conduct investigations into matters when directed.

4. Financial and Resource Management:

• Manage budgets for designated locations, ensuring cost-effective use of resources while maintaining quality standards.
• Monitor spending in line with funding and provide regular reports to senior management.
• Ensure efficient allocation of staff, equipment, and facilities to maximise service delivery and minimise wastage.

5. Engagement:

• Ensure that the voices of people we support and their families are heard and incorporated into support planning and support improvements.
• Act as a point of escalation for complex cases, working closely with families, people we support, and external agencies to resolve issues.
• Promote a culture of transparency, open communication, and continuous feedback from people we support.

6. Risk and Safeguarding:

• Ensure all safeguarding protocols are followed, and that vulnerable adults are protected from harm.
• Lead on risk assessments and put in place strategies to mitigate risks related to support delivery.
• Respond to incidents and complaints in a timely and appropriate manner, ensuring corrective actions are taken and reported appropriately.

7. Stakeholder Engagement and Communication:

• Build and maintain effective relationships with local authorities, health professionals, and other stakeholders.
• Represent the organisation at meetings, forums, and partnership events to strengthen collaborations and ensure best practices.
• Provide regular updates and reports to senior management on location performance, challenges, and achievements.

8. Continuous Improvement:

• Identify areas for service improvement, ensuring that support delivery is continuously evolving to meet best practices and the changing needs of the people we support.
• Implement new technologies, support models, or practices that enhance support quality and efficiency and support outcomes.
• Lead the implementation of organisational and management initiatives, ensuring that staff are engaged and supported through transitions.
• Provide practice leadership on organisational initiatives to staff in locations.

To apply for the role please submit your CV and covering letter to recruitment@coquettrust.org.uk.

Interviews will be held on 14th November 2024.

For an informal and confidential chat about the role, or to meet with senior managers before applying, send a message for the attention of Rachael Stokes to the email above.

Job Type: Full-time

Application question(s):

• Do you have a degree in Health and Social Support, Business Management or a related field?
• Do you have relevant qualifications in social support ? Such as: NVQ Level 4/5 in Leadership and Management for Health and Social Support
• Do you have a minimum of 3-5 years of experience in a management role within adult health and social support, with proven operational and leadership skills?
• Do you have in-depth understanding of CQC regulations, adult social support legislation, safeguarding, and health and safety requirements?
• Do you have strong organisational, leadership, and problem-solving skills with a proven ability to manage complex support operations?
• Do you have excellent interpersonal and communication skills, with the ability to engage and influence stakeholders at all levels?
• Are you proficient in using management software, reporting tools and support planning systems?

Licence/Certification:

• UK Driving Licence (required)

Application deadline: 05/11/2024