User Researcher

User Researcher

Domain: BIG4 Consulting

Grade: Consultant - Manager

Industry: Defence & Security

Location: Bristol – Hybrid

Onsite: 2-5 days per week

*Applicants must be British Nationals with SC Clearance, willing to obtain DV (Developed Vetting) to be considered!*

The Opportunity:

Maintaining National Security is a 24-hour-a-day, 365-day-a-year mission. To support its complex intelligence and security operations, the UK Government partners with this Big4 Firm to empower critical thinking and drive value across its strategic initiatives and technology investments.

The Role:

As a User Researcher in the public sector, you'll uncover insights that drive innovation in government digital services. By understanding the needs and challenges of diverse communities, you’ll promote a user-centred approach to service design.

You'll conduct research methods like interviews and usability testing to amplify citizens' voices and translate findings into actionable insights. Collaborating with cross-functional teams, you'll ensure design decisions reflect real user experiences.

Your advocacy for users will help improve the overall user journey, integrating research into the Software Development Lifecycle (SDLC) and agile practices, ultimately reshaping government services to build trust and satisfaction in the community.

Essential Requirements:

• Must be a sole British national with SC Clearance, with a willingness to obtain DV clearance.
• Experience in diverse user research methods (interviews, usability testing, surveys, ethnography) to uncover user behaviours and needs.
• Proficient in collecting and interpreting qualitative and quantitative data, transforming complex findings into actionable insights.
• Skilled in developing user archetypes, journey maps, and other artefacts that communicate insights and inform team decision-making.
• Ability to work with designers, product managers, and developers to translate research into user-focused products that meet business objectives.
• Committed to embedding user-centred thinking throughout the product lifecycle to ensure insights inform all development stages.
• Up-to-date with emerging trends and tools in user research and design, dedicated to evolving practices for greater impact and efficiency.
• Capable of effectively communicating research findings and their business value to diverse stakeholders in technical and business contexts.
• Strong analytical skills with a focus on synthesising complex data and identifying strategic user solutions.
• Deep curiosity about user needs and behaviours, combined with meticulous attention to detail for delivering exceptional user experiences.
• Familiar with agile, iterative design, with a focus on user empathy and the ability to refine solutions based on feedback and evolving requirements.

Benefits:

• Base Salary: £45,000 - £80,000 (DoE)
• Bonus: 5-10% per annum
• Cash Flex Fund: Up to £6,700
• DV Bonus: Up to £8,000 (Once DV is obtained)
• Health: Private Medical, Dental and Optical Insurance
• Well-Being: Occupational Sick Pay plus Personal Accident Insurance
• Life Assurance: Up to a maximum of four times the Earnings Cap
• Annual Leave: 25 Days plus Public Holidays + buy up to 10 additional days
• L&D: Annual Performance/Salary Reviews + Training & Development Budget
• Pension: 6% Matched Pension + Group Personal Pension Plan

For more information or to apply, please reach out to:

LinkedIn: George Bates | LinkedIn

Contact: 02077806706

Email: george.bates@ansonmccade.com

User Researcher