Reception Manager

Job Vacancy: Front Office Manager at Foxhills Collection

Are you an experienced hospitality professional with a proven track record of leadership and a passion for delivering exceptional guest experiences? Foxhills Collection is seeking a dynamic Front Office Manager to lead our front desk team at our prestigious establishment.

Position: Front Office Manager
Location: Foxhills Collection, [insert location]
Type: Full-time

About Us:
Foxhills Collection is renowned for its luxurious accommodations, exquisite dining experiences, and unparalleled hospitality. Located in Ottershaw, our establishment caters to discerning guests from around the world, offering an unforgettable experience marked by elegance and sophistication.

Responsibilities:

• Lead and oversee all aspects of the front desk operations, including check-in, check-out, reservations, and guest services
• Train, mentor, and motivate front desk staff to ensure exceptional service delivery and adherence to company standards
• Develop and implement strategies to optimize guest satisfaction and improve operational efficiency
• Handle guest inquiries, requests, and escalations in a professional and timely manner
• Collaborate with other departments to ensure seamless guest experiences
• Monitor and analyze key performance indicators to identify areas for improvement and implement corrective actions as needed

Requirements:

• Previous experience preferred
• Proven leadership and team-building skills
• Excellent communication, interpersonal, and problem-solving abilities
• Proficiency in hotel management software
• Strong organizational and multitasking skills
• Flexibility to work shifts including evenings, weekends, and holidays

Benefits:

• Competitive salary package
• Opportunities for career advancement and professional development
• Staff discounts on accommodations, dining, and other amenities
• A supportive and inclusive work environment
• Employee wellness programs

Foxhills Collection is an equal opportunity employer and values diversity in the workplace. We encourage individuals from all backgrounds to apply.

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

We endeavour to respond to all applicants, but anticipate a large response to this advert, so should this not be possible, please assume you have been unsuccessful if we have not been in touch after 2 weeks.

This position requires the candidate to prove their right to work in the UK

Foxhills is a family owned, award winning hotel and country club set in a stunning 400 acre Surrey estate with three golf courses, spa, family friendly facilities, five swimming pools and three restaurants.

Select from a range of club membership options to unlock a world of leisure opportunities including one of Englands top 100 golf courses, facilities ideal for families, relaxing spa treatments and one of the countrys top fitness gyms. Foxhills members enjoy a lively social calendar, access to world-leading facilities and a range of benefits including exclusive special offers and access to sports coaching from experts in golf, tennis, judo and more.

Visitors are welcome at selected events, or to stay overnight in the resorts 70 well appointed bedrooms and suites, where guests are granted honorary membership for a day with access to fitness classes and Country Club facilities. Whether visiting for a conference or meeting, enjoying a golf or cycling day with colleagues or friends, or dining in one of three restaurants, visitors can experience the Foxhills feeling that you will always leave feeling better than when you arrived.

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