Vertical Manager, Software & SaaS

Vertical Manager, Software & SaaS

Job Description:

As our Vertical Manager in Sage Intacct’s Customer Success Department, every day, you will lead a team of Customer Account Managers (CAMs) primarily focused on our Software & SaaS vertical. You will work closely with the CAMs to achieve their renewal, upsell, and account management goals. The ideal candidate will bring industry expertise, sales management experience, and a solution-oriented mindset to drive the success of Account Managers and enhance customer satisfaction. You will be vital to Sage Intacct’s growth as a market leader in On-Demand Financial Management solutions.

To thrive in this role, you will build a cohesive team that reflects Sage Intacct’s customer-centric approach to account management. You will establish and maintain forecasts for renewals and add-ons, collaborate with Product Management and Marketing to develop vertical-specific strategies and support the VP of Customer Success in creating scalable communication plans.

This is a hybrid environment that will report in either our San Jose, Austin, or Atlanta office

Key Responsibilities:

:

• Build and develop a successful and cohesive team.

• Act as an escalation point for critical accounts and ensure successful outcomes.

• Provide the VP with weekly forecast metrics on renewals and add-on opportunities.

• Manage customer calls to action and health scorecards, tracking progress.

• Participate in product demos and discovery sessions as needed by CAMs.

• Create and manage quarterly objectives for CAMs, supporting business analysis and growth.

:

• Strong expertise in Sage Intacct and experience across multiple departments (Marketing, Support, Product Management, etc.).

• Experience engaging with C-level executives and building relationships.

• Excellent interpersonal skills with the ability to adapt to different situations and personalities.

• Strong communication skills, including hosting webinars or leading meetings.

• Minimum 10+ years of business experience and experience managing a sales team.

#LI-MB2

Function:

Sales

Country:

United States

Office Location:

Austin;Atlanta;San Jose

Work Place type:

Hybrid

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