Service Desk Operator - Transportation

Incumbent will receive, record, and distribute work orders to service crews based upon customers' requests for service, in accordance with Navy contractual requirements.

Essential Duties & Job Functions:

• Operates telephone to receive incoming requests for service, and questions caller/customers to determine the nature of the problem, following established procedures.

• Reviews and records information in the computer as required.

• Prioritizes, classifies, prepares work orders, distributes them to crews and schedules service calls, according to contractual designations.

• Prepares work orders and distributes to service crew.

• Keeps records of service calls and work orders.

• Prepares and sends maintenance performance reports/surveys to the government.

• Utilizes a computer to update and maintain logs in database.

• Gives work status, answers questions, and resolve complaints for the customer.

• Provides support to government customers regarding questions about work performance, schedule and contract information.

• Dispatches orders and relays messages and special instructions to mobile crews and other departments, using radio telephone equipment.

• Provides pre-arrival instruction to caller, utilizing predetermined emergency gas leak protocol.

• Coordinates maintenance and schedule calls for emergencies.

• Notifies and/or calls employees in to work for the purpose of mitigating emergencies utilizing a predetermined roster.

• Performs other related duties as assigned.

May perform work of a higher type than listed a portion of the time, when assignment serves as a step to develop the skill required to handle all the duties of the higher graded job.

Accountable For:

• The proper use of tools and/or equipment needed to be successful in the Service Desk Operator position.

• Completing all mandated training requirements per government and management directives.

• Timely and cost effective performance of duties.

• Timely completion and accuracy of all departmental work.

• Dealing with a variety of people in a professional, courteous manner in diversified situations.

• Adherence to established company safety policies and good industrial and office safety practices.

• Compliance with company Standard Operating Procedures and Personnel policies and procedures.

• Having the ability to work well under pressure.

Mandatory

• High school education or equivalent.

• Must type at least 50 words per minute.

• Three (3) years’ experience involving frequent public/customer interaction.

• Must possess good customer relations and telephone skills.

• Adherence to established company safety policies and good industrial and office safety practices.

• Valid state driver’s license with acceptable driving record.

• Ability to successfully pass any background checks and/or drug testing required on the contract.

• Must meet and maintain security requirements including clearance eligibility.

• U.S. Citizenship.

Preferred

• Familiarity with maintenance procedures preferred.

Wages -$24.89 per hr

Competitive pay and top-shelf benefits package supporting our national defense. Our facilities team serves a diverse range of high-value national strategic missions.

Benefits package with United Steelworkers which can exceed $10/hour, includes:

• 
  

  Paid vacation. Two weeks at one year, grows to three weeks after five years and four weeks after ten years.

  
  


• 
  

  Personal Leave 1 hour of paid Personal/Sick leave for every thirty (30) hours worked.

  
  


• 
  

  Pension and 401K

  
  


• 
  

  Medical and dental insurance

  
  


• 
  

  11 Paid Holidays