Capacity Management Analyst

Job Description : - ITIL accreditation or Computer Science or equivalent, or a related discipline. - At least 2, typically minimum 1 year practical experience as a Service Delivery specialist/member or an equivalent combination of education and work experience across the ITIL capabilities, Incident, Major Incident, Request, Problem, Release, Change, Capacity and Configuration. - Scheduling, organizing and facilitation of meetings - Engagement of stakeholders of various levels and roles in the organization - Frequent review and remediation of key data points supporting forecast and reporting processes - to have a capacity tooling practical and automation driven to maximise efficiency - to have practical experience of continuous improvement methods and techniques - to have a good understanding of statistical and analytical principles and processes - to possess good interpersonal skills for written, oral and face to face communications - to possess skills in influencing and negotiation methods and techniques - to have an analytical mindset, build and report on key metrices to baseline and seek improvements where necessary - to have the ability to understand how the IT technology supports the business (ref:hirist.tech)

Location: pune, IN

Posted Date: 11/25/2024