Network Engineer L2 - Routing & Switching

Experience : - 3-6 years of experience in network engineering, with a focus on routing, switching, and wireless technologies. - Strong understanding of network protocols and security. - Experience with incident management and SOP development. - Excellent problem-solving and communication skills. - Experience with SD-WAN technologies and tools. - Familiarity with circuit monitoring tools and techniques. Essential Functions : 1. Network Monitoring and Maintenance : - Monitor network performance and identify issues. - Perform routine maintenance tasks, including software and hardware updates. - Ensure network security by implementing appropriate measures. 2. Incident Management : - Respond to network-related incidents and provide timely resolutions. - Document incidents and resolutions in the incident management system. - Escalate complex issues to higher-level support when necessary. 3. Routing and Switching : - Configure and manage routers and switches. - Troubleshoot routing and switching issues. - Optimize network performance through efficient routing and switching practices. 4. Wireless Network Management : - Install and configure wireless network devices - Monitor and troubleshoot wireless network performance. - Ensure secure and reliable wireless connectivity. 5. SD-WAN Management : - Monitor and manage SD-WAN infrastructure. - Ensure optimal performance and reliability of SD-WAN links. - Troubleshoot and resolve SD-WAN related issues. 6. Standard Operating Procedures (SOPs) : - Develop and maintain SOPs for network operations. - Ensure compliance with SOPs during network maintenance and incident management. - Train team members on SOPs and best practices. 7. Documentation and Reporting : - Maintain comprehensive documentation of network configurations and changes. - Generate regular reports on network performance and incidents. - Provide recommendations for network improvements based on performance data. 8. General NOC Duties : - Monitor network infrastructure and systems for alarms and alerts. - Perform initial troubleshooting and escalate issues as needed. - Maintain accurate logs of incidents and actions taken. - Collaborate with other technical teams to resolve complex issues. - Experience with support of enterprise environments including hybrid configurations. - Manage the network/telecom/compute, including provisioning, configuration, and administration of services utilizing ITIL processes. - Develop and maintain technical documentation and provide end-user training and support. - Participate in project planning, testing, and deployment strategies and activities. - Develop and maintain technical documentation and provide end-user training and support. - Open and resolve incident and request tickets. - Participate in Monthly on-call rotation. - After hour and weekend activities possible - Flexible work rotation - Willingness to work in a 24x7 shift environment. (ref:hirist.tech)

Location: chennai, IN

Posted Date: 11/25/2024