Cloud Engineer - Incident Management

Skills : - 3 years of hands-on experience as a Cloud Engineer. - Experience monitoring a 24/7 SaaS with I&P management proper understanding. - Basic Scripting experience to troubleshoot. - Deep understanding of manual data analysis, reporting. - Deep understanding of monitoring tools to troubleshoot and find root cause, experience with Datadog. - Good knowledge of at least one operating system: Linux, Unix, Solaris, Ubuntu, Windows. - Preference is any LINUX flavored operating system (eg: Ubuntu or Red Hat). - Basic understanding of networking: TCP/IP, IP addresses, HTTP, DNS, VPN. - Especially cloud networking. - Good understanding of container technology (Docker) and Container orchestration technology (Kubernetes) to do basic troubleshooting. - Experience in Debugging production level disruptions using traces, metrics and dumps. - Good hands-on experience in Incident and problem management process and tools around it like Jira, Mattermost, Confluence etc. - Very good communication skills. Job Responsibilities : - Monitor APM and infra for the whole system in a 24/7 model. - Develop automation to generate reports. - Provide first level analysis using debugging traces and dumps present in APM tools like datadog. - Monitor quality of I&P with proper guidance and work in collaboration of DevOps teams. - Prepare and present reports around performance metrics. - Lead meetings for Incident and problem management. - Analyze historical data and provide insight to do problem clustering. (ref:hirist.tech)

Location: bangalore, IN

Posted Date: 11/25/2024