Associate Product Support Specialist

Job Role : Application Support Engineer Experience Range : 2-4 yrs Mode : 1 month- Hybrid & 1 month- WFO Notice period : Immediate to 30 days/ Currently serving Skills : Application Support, L1 , L2, AWS services, SQL Looking for candidates willing to work in EST time zone Qualifications & Mandatory Skills : Experience : 2 years in application support with expertise in L1 and L2 support roles. SQL Skills: Proficiency in SQL for troubleshooting, query writing, and data analysis. AWS Cloud: Hands-on experience with AWS cloud services for application Strong verbal and written communication skills for interacting with technical and non- technical Strong analytical skills with a focus on diagnosing and resolving complex issues. Time Zone: Availability to work in the Eastern Standard Time (EST) zone. Key Responsibilities: L1 & L2 Application Support: Provide first and second-level support, troubleshooting application issues, and escalating as necessary. Customer Engagement: Collaborate with internal users to understand issues and ensure timely Monitoring: Monitor and maintain application performance, proactively addressing potential issues. Incident Management: Log and manage incidents using a ticketing system, ensuring resolution within SLA timelines. SQL Query Support: Use SQL queries to troubleshoot and resolve application issues, and assist with data extraction for reporting. AWS Cloud Support: Provide support for applications hosted on AWS, ensuring optimal performance and resolving cloud-related issues. Collaboration: Work with cross-functional teams to resolve complex issues and contribute to process Maintain and update support documentation, runbooks, and knowledge base articles. Tot years of exp : Rel exp in Application Support : Rel exp in L1 : Rel exp in L2 : Rel exp in AWS services : Rel exp in SQL : Current Company : Current CTC: Exp CTC: Notice period: (ref:hirist.tech)

Location: chennai, IN

Posted Date: 11/25/2024