Symsafe - Senior Technical Support Engineer

About the job About the Role : - We are looking for a skilled and experienced Technical Support Executive to join our team. - The ideal candidate will be responsible for troubleshooting and resolving complex technical issues, providing excellent customer support, and mentoring junior team members. - If you have a passion for technology and problem-solving, we would love to hear from you Key Responsibilities : - Provide advanced technical support for hardware, software, and network-related issues. - Diagnose, troubleshoot, and resolve customer queries in a timely manner. - Escalate unresolved issues to higher-level support or development teams. - Collaborate with cross-functional teams to improve service quality. - Ensure documentation of issues and resolutions for future reference. - Monitor system performance and provide recommendations for improvements. - Stay updated with industry trends and emerging technologies. Requirements : - Bachelor's degree in computer science, Information Technology, or a related field. - 5 years of experience in technical support or a similar role. - Strong knowledge of Windows, macOS, and Linux operating systems. - Hands-on experience with network troubleshooting (LAN, WAN, VPN). - Familiarity with cloud platforms (AWS, Azure, M365) and remote support tools. - Excellent communication and problem-solving skills. - Ability to work under pressure and meet deadlines (ref:hirist.tech)

Location: jaipur, IN

Posted Date: 11/25/2024