Technical Support Engineer Passenger Cars

About the department: The After Sales department within BYD Italy is responsible for all Service & Maintenance related topics concerning our full electric buses & trucks. This includes building up a service network across Europe, providing technical support to our customers and Service Providers, supporting the sales department by calculating Life Cycle Costs, developing the Spare Parts business, and providing training. The main objective of the After Sales department is to contribute to Customer Satisfaction & loyalty. One of the important tasks of the After Sales department is to provide Technical service to our Service Providers and customers. About the role: The Technical Support Engineer Passenger Cars is responsible for providing adequate service to our customers and Service Providers in order to maximize customer satisfaction. This includes building the best-in-class regional technical capability standard and high efficiency technical operation. As Technical Support Engineer you will: Be responsible for regional technical support in Italy, responding and providing technical solutions quickly through the service portal, remote diagnostics, and onsite support; Organize regular visits and meetings, workshops, and other activities with regional partners and headquarters to continuously improve regional technical capability; Organize and conduct onsite technical training for new product launches, level training programs, and on-the-job training programs in accordance with relevant stakeholders; Collect and report information on typical fault tendencies, latest and critical faults, and promote instant solutions to quality problems; Develop and release technical notices for typical technical repair cases; Manage regional special events with timely onsite support, providing quick solutions, technical research, and analysis according to stakeholders' instructions; Respond instantly for special event management; Perform other tasks assigned by the line manager. Your profile: Bachelor's degree or above with more than 2 years of relevant experience; fluent in English, Italian, and Chinese; other European languages are a plus; Strong cross-cultural communication skills and cross-function coordination ability; Ability to work under pressure and meet strict deadlines in a dynamic environment; NEV Technical background is preferable; Willingness to travel frequently within Europe and to China. We offer: Performance and experience-based competitive remuneration; Health Insurance (Metasalute) and Meal Vouchers; Department & company-wide team-building events; An exciting opportunity to be part of the European transition to zero-emission transportation and decarbonization of the economy. Our purpose is to build a zero-emission future that reconnects humanity with nature and a world of clean air. We are looking for talent that connects with this mission and wants to create a positive impact by joining a diverse and dynamic team. J-18808-Ljbffr

Location: lazio, IT

Posted Date: 11/25/2024