SalesForce CRM Product Line Manager

We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world -- together. At Ford, we’re all a part of something bigger than ourselves. Are you ready to change the way the world moves?

Enterprise Technology plays a critical part in shaping the future of mobility. If you’re looking for the chance to leverage advanced technology to redefine the transportation landscape, enhance the customer experience and improve people’s lives, this is the opportunity for you. Join us and challenge your IT expertise and analytical skills to help create vehicles that are as smart as you are.

In this position...

The SalesForce CRM Product Line Manager will work with individual product team managers to iteratively deliver functionality that optimizes for assigned product line. This position requires knowledge of the Salesforce platform and an ability to make holistic decisions based on new feature intake requests as the platform operates as an ecosystem. This is a hands-on role, working directly with CRM product line leads to deliver best in class solutions leveraging the capabilities available in the Salesforce platform.

This is an exciting opportunity to be part of a team that will be instrumental in crafting the future of how we do business with the commercial customer at the center of everything we do.

Although this is a fully remote position, we prefer candidates who are able to work or relocate to the Dearborn MI area in a hybrid work schedule. The SalesForce CRM Product Line Manager will work EST hours with expected travel to the Dearborn area approximately 4-6X/year.

What you'll do...

1. Maintain a balance between business viability, user desirability and technical feasibility while delivering software products with a team.
2. Ensure cohesive design, rather than use case (siloed) design to ensure global best practices are followed.
3. Work closely with other Product Line Managers and Anchor as well as Business Partners to define new feature requests and break it down into an actionable backlog of user stories for the development team.
4. Work hands-on with the Product Line Anchor and other development team staff to prioritize, plan, and deliver software that creates excellent user experiences.
5. Collaborate with CRM product teams and interfacing teams to define specifications, requirements, and acceptance criteria for deliverables.
6. Help Business Partners understand our iterative development approach and focus on delivering a Minimum Viable Product through careful and deliberate prioritization.
7. Ensure product design is a key component to feature definition to ensure global alignment of common user interface components and timely delivery of accurate designs and assets to the development team.
8. Conduct product experiments, user interviews and other validation techniques to gather feedback and product insights.
9. Create assets to guide product development work (Discovery, Capability Models, Framing and Scoping documents, opportunity trees, user stories).
10. Mentor and train other PMs to help them learn agile/XP methods, product management techniques and build skills.
11. Help innovate and iterate on agile PM processes and share our learnings.
12. Be hands-on in sub-epic and feature definition providing fully defined user stories to product teams for delivery.
13. Adherence to agile best practices including use of Scaled Agile Framework and Kanban methodologies.

You'll have...

1. Bachelor's degree or a combination of education and equivalent work experience.
2. 4+ years of experience in a software delivery/development environment.
3. 5+ years of experience with delivery/development on the Salesforce platform with a preference of experience in Salesforce “Core” – Sales and/or Service Cloud.
4. 3+ years of experience defining product vision, strategy, product roadmaps and building and managing backlogs.
5. 3+ years of experience writing sub-epics, features and user stories.
6. 2+ years working with Agile software methodologies (Scrum, eXtreme Programming, Kanban).

Salesforce Certifications Required:

1. Salesforce Certified Business Analyst.
2. Salesforce Certified Advanced Administrator.

This position is a leadership level 6. Visa sponsorship is not available for this position. Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.

We are an Equal Opportunity Employer committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status.