Field Service Engineer - Machines

Location: North Scotland

Salary: £29,525.00 per annum plus On-Call Allowance of £2,600

Job Type: Full-time, Permanent

If you are passionate about gaming machines and have the technical skills required for this role, we encourage you to apply. Joining our team at Buzz Bingo and help us create unforgettable experiences for our customers.

About you

• You will have previous experience in a similar role, preferably within the gaming or casino industry.
• You will have in-depth knowledge of IT hardware and slot machine operations, maintenance, and repair techniques.
• You will be proficient in troubleshooting electrical, mechanical, and software-related issues in complex systems.
• You will have excellent communication and interpersonal abilities, with a customer-focused mindset.
• You will have an analytical mindset with a systematic approach to problem-solving and decision-making.
• You may have a familiarity with gaming regulations, compliance standards, and security protocols.
• You will have a flexibility to work non-standard hours, including evenings, weekends, and holidays, as required.
• You will take part in an out of hours / weekend on call Rota, for which an allowance will be paid.
• You will possess a valid driver's license (maximum three points).
• You will possess a willingness to travel to different locations, where occasional overnight stay may be required (at the expense of the business).

Hit the Jackpot with Our Benefits

In return for everything you bring, we offer an exciting role in a dynamic business and a great rewards package. We'll help you build your skills and career as you work with us in a business that never stands still. That means you'll have access to:

• Help@Hand – a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more
• Thrive App – for your mental wellbeing approved by the NHS
• My Eva – an online financial expert to help with any money-related matters
• Buzz Brights Apprenticeships
• Buzz Learning, our digital learning platform with access to 100s of online courses
• In-house Training – Fire safety, Food safety 1 & 2, COSHH and more
• Access to Trained Mental Health Advocates for advice on your mental wellbeing
• Staff discount 50% off bingo tickets, food & soft drinks
• Refer a Friend Scheme
• Pension Scheme

Your tasks and responsibilities:

Installation and Setup: Install, configure, and set up IT hardware and slot machines according to manufacturer specifications and regulatory requirements.

Maintenance and Repair: Conduct routine maintenance checks, diagnose malfunctions, and perform necessary repairs to ensure optimal performance and minimize downtime.

Troubleshooting: Utilise diagnostic tools and technical manuals to identify and resolve issues related to hardware, software, and peripheral components of IT hardware and slot machines.

Customer Support: Respond promptly to service incidents and inquiries from club staff, providing technical assistance, guidance, and training as needed.

Preventive Maintenance: Implement preventive maintenance schedules to proactively address potential issues and prolong the lifespan of our IT hardware and slot machines.

Compliance and Regulations: Ensure adherence to gaming regulations, safety standards, and industry best practices in all service and maintenance activities.

Documentation and Reporting: Maintain accurate records of service activities, including maintenance logs, repair reports, and inventory management to facilitate tracking and analysis.

Product Knowledge: Stay updated on the latest advancements, features, and technologies in IT hardware and slot machines systems to enhance troubleshooting capabilities and service quality.

Team Collaboration: Coordinate with internal teams, including IT support, central engineering, and the IT service desk, to resolve complex issues and improve overall service delivery.

Customer Relationship Management: Build strong relationships with club colleagues, managers, and regional management by delivering reliable service, demonstrating professionalism, and fostering trust.

Health & Safety: Ensure adherence to company Health & Safety policies.

If you think sounds like you and you would like to hear more about working with Buzz then apply today!

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