Operations Lead

Join one of the fastest growing wellness brands in the UK.

We are MyoMaster, one of the fastest growing wellness brands in the UK. We are building the Home of Human Optimisation, we started at our kitchen table a few years ago and have scaled into a multi-million £ brand.

We are a team of extremely driven, fun individuals who want to help people feel and perform better every day. We have huge ambitions to build a global brand and we are now backed by Google, a host of elite athletes and had a viral appearance on Dragon's Den earlier this year.

Based in South West London, we are currently on a look out for a dynamic Operations & Customer Experience Lead to join our team. You will work closely with our founders, leading critical day-to-day operations, and playing a pivotal role in scaling the business to new heights. If you’re highly analytical, impact-driven, and thrive in fast-paced environments – this is the role for you.

About The Role:

We are looking for our first Operations Lead. We are looking for someone who wants a seat at the table to drive an extremely fast growing British business forward and play a key role in the leadership team that helps them achieve their goal of being the number one Human Optimisation

• Inventory Management: Oversee demand planning, inventory management and stock control, ensuring optimal stock levels to support our growth
• Warehouse Management: Work with our warehouse team to ensure the smooth running of our warehouse, optimize space, oversee H&S and ensure accurate inventory data
• Domestic Shipping: Work with our warehouse team and domestic couriers to optimise customer shipping
• Inbound Shipping and Freight: Manage international shipping to get our products landed at optimum efficiency
• Customer Service: Oversee our Customer Service team and work with them to build an first class customer experience
• Manage Relationships with Manufacturers: Build strong relationships with our manufacturers, negotiate payment terms, delivery times, NPD
• International Expansion - Support international expansion
• Leadership and Vision: Have a seat at the leadership table alongside the founders and Head of Growth to develop the company strategy and collectively oversee the growth of the company

About YOU:

- You have a growth mindset: We are working in a very fast paced start-up environment, we are looking for someone who is always learning and has the tenacity to overcome challenges

- You are extremely analytical: Expert level with excel, obsessed with using data to improve outcomes

- You are commercial: Thinking about the financial impact on the company

- You are a leader: You have held a leadership role and are keen to continue to progress your skills in leadership and are passionate about developing others

- Have worked in the D2C space before: We are looking for someone who understands ecommerce and has experience running or working as the number 2 in operations for a growing ecommerce brand

- You aren’t interested in average: We are trying to build a big business with a small and extremely focused team. This will be the ride of your life, building something incredibly fast growth and genuinely shaping the business but it will also be a demanding role. We wanted someone who is really excited by that possibility.

Interview Process:

Our aim is to keep the interview process as enjoyable and straightforward as possible, it will consist of the following stages:

1. Interview Round 1: Introductory chat with Lottie (CEO) - 30 min video call
2. Interview Round 2: Interview with Julian (Finance) - 30 min video call
3. Take Home Task: 2 hours
4. Final Round: Present back the task to Lottie and Joe (Founders) - 1h30 minute in person at MyoMaster office

The Benefits:

• £45 - 55k per annum
• +10% on target bonus
• 25 days holiday + Bank Holidays
• Flexible working - expected to be in the office 3 days a week
• Weekly team workouts during work hours
• Share options after one year with MyoMaster
• Hybrid working (2-3 days in office)
• Significant L&D budget that you allocate
• Free MyoMaster products

We can't wait to hear from you,

Team Myo