Office and Sales Administrator

Job Title: Office & Sales Administrator

Location: Barking, UK

Employment Type: Full-Time

Reporting To: Office Manager

Salary: £25,000 per annum

Company Overview:

For over a decade IZ Energy has been helping people make their homes more energy efficient installing measures such as insulation, ventilation, and renewable energy technologies. We install measures for homeowners, landlords, housing associations and local authorities across the UK.

We excel in installing energy-efficient solutions that deliver both comfort and savings directly to your home. Our goal is to lead the charge toward a more environmentally friendly and economically efficient future for everyone.

Job Summary:

We are seeking a proactive and organised Office & Sales Administrator to assist with the day-to-day operations of our office and sales function. The candidate will play a key role in the efficient running of our office activities and in maintaining a productive and positive working environment while managing a variety of administrative, operational and sales tasks.

Key Responsibilities:

Office Operations and Administration:

• Assist with the management of our daily office operations, ensuring the office is well-organised and fully stocked with necessary supplies and equipment.
• Act as first point of contact via the office telephone and email systems and, ensure all enquiries are directed to the correct teams and resolved in a timely manner.
• Ensure any enquiries / complaints are appropriately recorded, managed and resolved in a timely manner.
• Assist with the resourcing of the office reception and act as receptionist to welcome visitors and clients to our offices.
• Work closely with the Office Manager and facilitate the acknowledgment of company / employee birthdays, length of service, religious and annual events.
• Work closely with the finance department to monitor office-related budgets, expenses and invoices.
• Work closely with the compliance team to update job records.
• Any other reasonable responsibility assigned by the management team.

Sales Administration:

• Assist scheme management team in daily sales administration services.
• Responding to enquiries about our company’s products or services.
• Administration of documents inline with customer submission requirements.
• Record and facilitate the successful resolution of customer enquiries.
• Record all new leads and enquiries within our approved software systems.
• Make bookings for the survey and installation teams and regularly update customers on the progress of works.
• Build and maintain strong customer relationship and ensure all client / customer needs are met.

Team Coordination:

• Assist the leadership team to organise meetings, conferences, and office events.
• Assist with calendar management and travel arrangements for the leadership team and key personnel.

Qualifications and Skills:

Strong organisational and multitasking abilities.

A high level of discretion and confidentiality.

Excellent written and verbal communication skills.

Positive attitude, adaptability, and strong interpersonal skills.

Problem-solving skills.

Proficiency with office software (Word, Outlook, Excel)

Attention to detail and a proactive approach to improving office processes.

IZ Energy Services Ltd is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.