Randstad Sourceright
Faults Coordinator
Job Location
Waterloo, United Kingdom
Job Description
Job Title: Faults Coordiantor
Location: Poole, Dorset, BH17 7ER
Contract Length: 6 months
Company Overview:
Randstad Sourceright, a provider of RPO & MSP Recruitment Services, is recruiting for an Incident Manager to support a telecommunications leader.
Role Overview:
The Incident Manager will oversee effective fault handling to meet customer contract requirements. This includes supporting a key traffic signal maintenance contract, collaborating with the London Field Services team, and contributing to the growth of the Service Operations Centre.
Work Arrangements:
*
Training: 4 months in-office, followed by hybrid work (2 days from home).
*
Shifts:
*
Mon-Fri: Rotational shifts between 05:00-20:00.
*
Weekend: 1 in 3 weekends, 09:00-17:00.
*
365, 24/7 department.
Responsibilities:
*
Handle telephony and email correspondence.
*
Dispatch faults intelligently to Field Service Engineers, considering urgency, skills required, and travel efficiency.
*
Verify and report fault-related data to ensure operational productivity.
*
Manage Field Service Engineer feedback, ensuring accurate record updates aligned with contract requirements.
*
Coordinate with third parties and customers for fault resolution.
*
Escalate risks or issues to Senior Fault Coordinators or Team Leaders.
Key Skills and Experience Required:
*
Strong attention to detail for checking and updating system information.
*
Proficiency with Office 365, including email and spreadsheets (not highly technical or data-heavy).
*
Good analytical skills to manage information effectively.
*
Strong communication skills to handle customer and engineer interactions in an operational contact centre environment.
Additional Notes:
*
Training Period: 3-5 months.
*
The role blends administrative duties with customer and engineer-facing responsibilities in a fast-paced operational setting
Location: Waterloo, GB
Posted Date: 11/25/2024
Location: Poole, Dorset, BH17 7ER
Contract Length: 6 months
Company Overview:
Randstad Sourceright, a provider of RPO & MSP Recruitment Services, is recruiting for an Incident Manager to support a telecommunications leader.
Role Overview:
The Incident Manager will oversee effective fault handling to meet customer contract requirements. This includes supporting a key traffic signal maintenance contract, collaborating with the London Field Services team, and contributing to the growth of the Service Operations Centre.
Work Arrangements:
*
Training: 4 months in-office, followed by hybrid work (2 days from home).
*
Shifts:
*
Mon-Fri: Rotational shifts between 05:00-20:00.
*
Weekend: 1 in 3 weekends, 09:00-17:00.
*
365, 24/7 department.
Responsibilities:
*
Handle telephony and email correspondence.
*
Dispatch faults intelligently to Field Service Engineers, considering urgency, skills required, and travel efficiency.
*
Verify and report fault-related data to ensure operational productivity.
*
Manage Field Service Engineer feedback, ensuring accurate record updates aligned with contract requirements.
*
Coordinate with third parties and customers for fault resolution.
*
Escalate risks or issues to Senior Fault Coordinators or Team Leaders.
Key Skills and Experience Required:
*
Strong attention to detail for checking and updating system information.
*
Proficiency with Office 365, including email and spreadsheets (not highly technical or data-heavy).
*
Good analytical skills to manage information effectively.
*
Strong communication skills to handle customer and engineer interactions in an operational contact centre environment.
Additional Notes:
*
Training Period: 3-5 months.
*
The role blends administrative duties with customer and engineer-facing responsibilities in a fast-paced operational setting
Location: Waterloo, GB
Posted Date: 11/25/2024
Contact Information
| Contact | Human Resources Randstad Sourceright |
|---|