Manager, Communications

We are so glad you are interested in joining Sutter Health!

Organization:

SHSO-Sutter Health System Office-Valley

Position Overview:

In coordination with the communications leadership team and marketing colleagues, oversees the creation of innovative communication plans, strategies, and messaging that engage Sutter Health (SH) stakeholder audiences in novel and compelling ways. Applies a proactive research-based approach to proposing, developing, and implementing creative campaigns that inspire, influence, and inform. Manages the design of creative and integrated campaigns, activities and events that utilize a variety of platforms, channels, assets, and vehicles, and partnering with multimedia, creative services, digital, social, brand and other teams on implementation. Promotes the SH brand and service lines through engaging content, photos, inspirational videos, and on-point messaging. Provides analytical support and guidance to multifunctional teams across assigned focus area and business initiatives to drive results that highlight SH’s competitive advantages, while enhancing SH’s brand reputation. May supervise communications staff, directly or indirectly, and directs contract communication professionals, to meet project deadlines on time and within budget. Evaluates communications plans and collateral periodically to ensure content effectiveness and distribution methods efficiencies.

Job Description:

PHYSICIAN/CLINICIAN ENGAGEMENT AND COMMUNICATIONS:

• Oversees the development and execution of communications strategies and plans that support physician engagement, facilitate a quality patience experience, and improve clinician communications.

• Designs and delivers communications initiatives that utilize best practices and innovation to improve and engage bi- directional conversations with patients, their families, and physicians.

• Reviews and evaluates quantitative and qualitative metrics/analytics that measure patient satisfaction and physician effectiveness, and then uses that insight to adjust communication strategies and plans accordingly.

• Supports leaders in planning and orchestrating communications aspects of multiple key annual meetings, including clinician meetings/activities, the Physician and Advanced Practice Clinician (APC) Symposium, and physician town halls.

• Coordinates with medical group leaders on communications needs and to advance organizational priorities.

EDUCATION:

Equivalent experience will be accepted in lieu of the required degree or diploma.

Bachelor's: Communications, English, Journalism, Public Relations (PR), or related field

TYPICAL EXPERIENCE:

8 years recent relevant experience

SKILLS AND KNOWLEDGE:

Comprehensive knowledge of strategic communications planning, social networking, graphic standards/corporate identity management, graphic design principles, news/feature/speech/online/script writing and editing techniques, publications development/production/management, principles of photography and audio/video production, audience list maintenance and special events coordination.

Thorough understanding of communications planning, graphic design and production, multi-media, brand management, publications, digital channels (web, social, etc.), special events, leadership presentations and research.

Expert communication (written and verbal) and interpersonal skills, presentation and negotiation competencies, with the ability to interpret corporate goals and translate them into an effective communications/constituent relations plan.

Business acumen and exceptional analytic skills with the proven ability to provide innovative communication solutions to complex problems and to meet business objectives.

Demonstrated understanding of regional, state, and national health care and medicine issues, Northern California current events, and cultural and health care trends.

Exceptional attention to detail with time management and organization skills, including the demonstrated ability to maintain production schedules and strictly adhere to multiple timelines and budgets.

Working knowledge of selecting/hiring third-party talent for creative services, graphic design and production, publication development and management, market research and advertising.

Proficient computer skills, including advance competency in Microsoft Office suite and a solid knowledge of graphic design, data management, and statistical analysis software.

Synthesize information and ideas across a variety of subject matter areas and to create communication plans that generate an engaging and positive reader experience.

Articulate a vision, translate complex business ideas into lay terms, work with staff at all levels of the organization. Assess and understand target audience attitudes, opinions, and preferences.

Manage, prioritize, adapt, and drive numerous projects with multiple and rapidly changing priorities while still delivering quality communications on-time and on-budget.

Foster a collaborative environment, to influence individuals or groups with diverse opinions and to enlist cooperation without direct control/authority.

Negotiate effectively with staff, senior management, vendors, media partnerships, external agencies, and organizations. Identify and resolve technical, operational, and organizational problems using policies, procedures and department plan.

Establish, build, and maintain effective working relationships with peers, stakeholders, executives, external agencies, consultants, and relevant industry influencers.

Accreditation in Public Relations (APR) from PRSA

Job Shift:

Days

Schedule:

Full Time

Shift Hours:

8

Days of the Week:

Monday - Friday

Weekend Requirements:

As Needed

Benefits:

Yes

Unions:

No

Position Status:

Exempt

Weekly Hours:

40

Employee Status:

Regular

Sutter Health is an equal opportunity employer EOE/M/F/Disability/Veterans.

Pay Range is $58.95 to $88.43 / hour. Emeryville Pay Range is $66.99 to $100.49 / hour.

The salary range for this role may vary above or below the posted range as determined by location. This range has not been adjusted for any specific geographic differential applicable by area where the position may be filled. Compensation takes into account several factors including but not limited to a candidate’s experience, education, skills, licensure and certifications, department equity, training and organizational needs. Base pay is just one piece of the total rewards program offered by Sutter Health. Eligible roles also qualify for a comprehensive benefits package. ​

Location: Emeryville, CA, US

Posted Date: 11/25/2024