Consultant/Manager/Senior Manager - Amazon Connect

Job Description : - Good understanding of contact center technology landscape. - An understanding of AWS Cloud platform and services with Solution architect skills. - Deep expertise on AWS contact center relevant services. - Sound experience in developing Amazon Connect flows and Lex bots - Deep functional and technical understanding of APIs and related integration experience - Functional and technical understanding of building API-based integrations with Salesforce, ServiceNow, and Bot platforms - Ability to understand customer challenges and requirements, ability to address these challenges/requirements in a differentiated manner. - Ability to help the team to implement the solution, sell, deliver cloud contact center solutions to clients. - Excellent communications skills - Ability to develop requirements based on leadership input - Ability to work effectively in a remote, virtual, global environment - Ability to take new challenges and to be a passionate learner - Bachelor's degree in related field or equivalent experience - Experience in delivering software as a service or platform as a service projects related to cloud CC service providers such as Amazon Connect Contact Center cloud solution - Hands-on experience working on the design, development, and deployment of contact center solutions at scale. - Hands-on development experience with cognitive service such as Amazon connect, Amazon Lex, Lambda, Kinesis, Athena, Pinpoint, Comprehend, Transcribe - Working knowledge of one of the programming/scripting languages such as Node.js, Python, Java - Experience in setting up cloud instances, account / users with security profiles and designing applications - Experience in taking a lead role for building contact center applications that have been successfully delivered to customers (ref:hirist.tech)

Location: in, IN

Posted Date: 11/26/2024