Zeptonow - Senior Technical Support Engineer

Location : Bangalore Responsibilities : - L2 & L3 level of investigation of any issue (including functional or technical issue). - Root cause analysis of issues by debugging in logs,DB or code. - Manage and update different scripts as per daily basis requirements. - Perform quick impact analysis during incident and quick recovery post incident. - Use data and insight to explain a situation, make informed decisions and provide recommendations for improvement. - Coordinate for system and application releases with the development team and manage the gaps in implementation or risk assessment. - Troubleshoot areas of performance and identify effective solutions to resolve issues both immediate and for the longer term. - Work closely with different stakeholders including Operations, customer experience, Product, finance, Risk & fraud management team etc - Generate reports based on Internal/External requests. - Maintain documentation for internal team - Perform ITIL practices and motivate junior team members to adhere to the same. Requirements : - Education : B. Tech/MCA/M. S (from well known institutes). - Having 4-6 years of experience in Application Support. - Good experience with any of the programming languages like Python , Java - Having knowledge of AWS,Mongo,Rest API, Jenkins,SQL, Athena, Postgres. - Good experience with any scripting languages Python\Unix. - Good understanding of DB and having good command on SQL. - Sound understanding of SDLC life cycle and Agile methodologies. - Good in ITIL practices. - Experience with any of the ticketing tools (preferably JIRA). - Should have strong decision making capabilities w. r. t. choosing new frameworks, approaches etc. - Understanding deployment and monitoring is desirable but not mandatory. - Hands on experience in monitoring tools like New Relic, Grafana, AWS Cloudwatch etc. - Good communication skill with logical & analytical approach to solve business problems quickly. - Ability to handle pressure in a fast paced environment. - Ability to provide support in extended hours whenever needed (ref:hirist.tech)

Location: bangalore, IN

Posted Date: 11/26/2024