Vaga de IT Infrastructure Manager

Job Description

Main Responsibilities:

1. Main responsible for local IT Infrastructure technical governance working in conjunction with IT Head of CTO on all aspects of HBBZ IT infrastructure management, looking after business-as-usual tasks, asset management, vendor purchases and contracts, project management, controls, and documentations.


2. Local infrastructure solutions design, acting as a consultancy for the latest technologies solutions, including Collaborative tools, network, servers, DC & Cloud, and audio & video solutions according to Group standards and guidelines.


3. Team leader for Telecom Analyst and Sys Admin Analyst (contractor).


4. Telecommunications technical management working very close to HSBC Mexico and other countries support teams. Full management and governance of local carriers and related vendors, including local external connections such as RSFN and customers VPNs.


5. Service Desk management - management of local deskside support contractors acting as an escalation point of contact and support for local and regional needs.


6. Data Centre infrastructure management - coordination of new equipment installation / demise (rack n stack), cabling, asset control, co-location vendor management, and interface with regional DCs team.


7. IT Infrastructure incident management - accountable for ensuring that any local IT infrastructure related incidents and events are managed effectively mitigating business impact and proper communication to the key stakeholders.


8. IT infrastructure projects - technical management for the new local infrastructure implementations, such as local servers, telecom solutions, etc.


9. Adhering to HSBC Group policies and governance processes, ensuring full compliance with all IT guidance and requirements.

Requirements:

1. At least 5 (five) years of previous experience on the IT Infrastructure scenario.


2. Team leader experience.


3. Technical Skills Knowledge:
   
   
   
   1. Data & Voice network;
   
   
   2. Firewall and Proxy functions;
   
   
   3. Windows and MS Office;
   
   
   4. Linux / Windows / Citrix virtualization;
   
   
   5. DBA (Oracle and SQL);
   
   
   
   


4. ITIL framework;


5. Cloud concepts;

Language Skills:

English (Spanish is a differential)

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Location: Brasil, BR

Posted Date: 11/26/2024