Social Media Paid Operations & Delivery Manager

Responsibilities:

1. Social Media Paid Content Management:

• Be the subject matter expert for our paid social media product portfolios for ArchDaily and Architonic.
• Maintain an organized system for managing paid social media content within ClickUp, including planning, tracking, delivery, and reporting.
• Oversee larger strategic campaigns to ensure seamless implementation across multiple channels.
• Keep social media commercial product specs up to date with the latest developments.
• Coordinate and test new products and innovations in collaboration with Community Managers and Partner Success Managers (PSMs).
• Collaborate with the social media content creation team to ensure all materials align with company objectives, design guidelines, and evolving best practices.

2. Performance Management

• Thoroughly track the performance of paid social media content and generate regular reports with benchmark data and trends.
• Take proactive measures to improve performance as needed.
• Use ClickUp to monitor performance and make strategic decisions about inventory.

3. ClickUp Project Management

• Create and manage tasks, subtasks, and assignees related to paid social media content.
• Use ClickUp’s functionalities to set priorities, assign tasks, and monitor project progress and deadlines across teams, including Business Development and Partner Service Delivery.
• Ensure maximum efficiency in team workflow management.

4. Team Management and Collaboration

• Manage and collaborate with 2 direct reports responsible for implementing paid social media products for ArchDaily and Architonic.
• Work closely with the Partner Success and Sales teams to align paid social media content with overall company strategies and timelines. Collaborate with the Partner Success teams to address challenges proactively, with a solution-oriented mindset.
• Maintain effective communication with all team members, providing feedback and guidance to improve the performance of paid posts.
• Collaborate closely with Community Managers and Subject Matter Experts within the Social Media team to stay aligned on: social media trends and developments, best practices, design guidelines and product innovations with potential for future paid product offerings.

Qualifications:

Experience:

• Proven experience with social media platforms (Instagram, LinkedIn, Pinterest, Facebook, X, TikTok) and their respective products, particularly in paid social media/advertising campaigns.
• Ability to manage and oversee the implementation of paid campaigns across multiple platforms and brands.
• Prior experience in project management and social media content organization in a client oriented position
• Experience with ClickUp or similar project management tools (nice to have), or a demonstrated ability to learn digital tools quickly.

Skills:

• Excellent organizational and planning skills.
• Strong affinity with social media and paid social media campaigns.
• Affinity with the design and architecture industry is a plus, but not required.
• Attention to detail and ability to work under pressure.
• Effective communication skills, both verbal and written.
• Fluency in English (German is a plus).
• Client-oriented mindset with a deep understanding of client/partner demands and timelines.
• Collaborative and solution-oriented attitude, with the ability to support multiple teams with varying needs.

What we offer:

• Flexibility and a dynamic, creative and international environment.
• The chance to be part of a brand with an international profile.
• A fixed-term contract for 2 years with attractive conditions, with the option of a permanent contract.
• The chance to work from one of our offices or from home.
• Regular training and company events (Team lunches, birthday presents, jubilee vouchers…).

Detailed role description:

We are looking for a highly organized, client- and detail-oriented individual to join our team as a Social Media Paid Operations & Delivery Manager. In this role, you will be responsible for efficiently managing and organizing all aspects of paid content for our social media channels, using ClickUp as the primary management and organization tool. You should have a mindset focused on continuous improvement and delivery, balancing client needs with internal best practices and design guidelines.

As a Social Media Paid Operations & Delivery Manager, you will have a strong client-centric approach, ensuring client needs are met while adhering to internal standards for paid social media product implementation. With a focus on continuous improvement, efficiency, and excellence, you will proactively seek ways to optimize processes and drive results. You will collaborate with various teams, creating streamlined workflows, while maintaining high levels of organization.

To succeed in this role, you should have at least 3 years of proven experience in implementing social media products and managing client relationships. You will need to be adaptable and proactive, balancing strategic planning with hands-on execution to deliver impactful social media campaigns.