Senior Technical Infrastructure Engineer

Hays Technology is proud to be working in partnership with Stevenage Borough Council (SBC) who are looking to appoint an ICT Senior Infrastructure Technical Engineer to join their Shared ICT team.

SBC serves as the local authority for Stevenage, a vibrant town in Hertfordshire, England. Established in 1974, the council has been under Labour control since its inception, reflecting a commitment to community-focused governance.

Would you like to play a pivotal role in shaping the future of their IT infrastructure! This is an exciting opportunity for a highly skilled professional who is passionate about technology and dedicated to enhancing community services through innovative IT solutions.

Key Responsibilities:

• Advanced Technical Support: Provide expert-level support for complex IT issues that go beyond the capabilities of 1st and 2nd line support teams. Your troubleshooting skills will ensure the smooth operation of our IT systems.
• Infrastructure Management: Oversee the development, management, and upgrades of core infrastructure, including Dell servers, Azure cloud hosting, and Microsoft 365 applications. Your expertise will help maintain a robust and secure IT environment.
• End-User Computing: Manage the deployment of virtual desktop technologies and ensure seamless access to essential applications for all users.
• Continuous Improvement: Conduct in-depth analyses to identify areas for improvement within our IT systems. Develop and implement solutions that enhance efficiency and reliability.
• Documentation & Knowledge Sharing: Create and maintain technical documentation and knowledge-based articles. Conduct training sessions to empower other IT staff with your insights.
• Project Participation: Collaborate in multi-disciplinary project teams to deliver impactful business changes, including writing technical documents and evaluating tender submissions.
• Customer Focus: Ensure that services are delivered in a responsive manner, actively seeking and acting upon customer feedback to enhance service delivery.

Who You Are:

• Experienced: You have a comprehensive understanding of ICT core infrastructure, End-User Computing, and Microsoft 365, with a proven track record in a similar role.
• Problem Solver: Your analytical skills enable you to diagnose and resolve complex IT issues efficiently.
• Communicator: You can convey complex technical information clearly to both technical and non-technical audiences.
• Team Player: You thrive in a collaborative environment and are committed to fostering a culture of continuous improvement.

Qualifications:

• Degree or equivalent experience in IT or a related field.
• ITIL Foundation certification or equivalent.
• Project Management qualification or relevant experience is desirable.

At Stevenage Borough Council, they don't just create opportunities for their community to thrive; they are also dedicated to fostering a supportive and inclusive environment for their staff. To showcase this, they provide an extensive list of benefits:

• Pension: Employee contribution 5.5% and 12.5% employer contribution
• Employee Assistance Programme Discounts:
• Civil Service Sports Council: CSSC offers everyone who works at Stevenage Borough Council the opportunity to join a staff benefits scheme, giving access to a range of benefits including leisure activities, discounts on theatre, cinema and theme park tickets, and savings at High Street shops.
• Rail Season Tickets
• Employee Assistance Programme & Occupational Health
• Free Parking: The town centre multi-storey car park on St Georges Way is available to SBC staff and is a short walk to our offices in Daneshill House. There is also a staff car park adjacent to our Cavendish Road site.
• Trade Unions
• Ongoing personal career development
• SmartGo Stevenage: All Stevenage Borough Council staff are eligible to sign up for free to the SmartGo Stevenage scheme and access a wide range of discounts on buses, trains, bikes as well as wider ranging discounts such as 7.5% off in Halfords.
• Free Eye Tests for Screen Users
• Health & Fitness: Discounted membership at Everyone Active includes Gym membership, Fitness classes, Free health checks, And much more…

Ready to Make a Difference?

If you're excited about leveraging your technical expertise to support their community, then please click apply now with your up to date CV!

HAYS Technology are the retained consultants working in partnership with Stevenage Borough Council. To discuss the role and organisation in more detail please contact; Luca Casarano or Andrew Testa on.

Please note: All third party and direct applications will be forwarded to Hays Technology.