IT Support Engineer

IT Support Engineer - Belfast - Permanent - c£40,000 per annum REED Technology are pleased to announce a collaboration with a managed service provider in Belfast that prides itself on delivering a strong, high quality service to its client base supporting companies of all sizes. Due to recent growth they are looking to add to their team with a new 1st and 3rd line support engineers on a permanent basis Duties * Efficient resolution of 3rd line technical issues remotely and responding to technical queries via phone and ticketing system. * Triage of queries with effective response or escalation. * Assist Tier 1 and 2 team * Installation and maintenance of servers, computers, printers, firewalls and network related equipment * Provision of IT support for clients either on site or remotely with opportunity for project management Personal Criteria * Personable with strong communication skills and the ability to establish strong working relationships * Take on new things quickly with the ability to work within a team and under own initiative * The ability to explain technical issues in everyday language with strong attention to detail * Prioritise effectively with good organisational skills and self-motivating. Technical Criteria * Strong experience with Desktop support * Working knowledge of Microsoft Office including Microsoft Windows Server incl: HyperV DNS, DHCP & Active Directory * Working knowledge of email infrastructure: Exchange & Office365 * Working knowledge of Firewalls * Networking experience. Remuneration This is an opportunity to work with a strong employer in Belfast with a competitive salary and benefits with ongoing learning and development. What to do next? If this role sounds right for you please get in touch with the REED Technology team at , alternatively on . We will be able to provide more information about the role and inform you about similar opportunities at REED Technology with leading businesses in IT. Skills: 2nd line support desktop support technical support

Location: Belfast, GB

Posted Date: 11/26/2024