Business Support Officer G4

Who You Are

• Knowledgeable in working within Children's Services.


• Excellent communication skills.


• Proficient in creating and maintaining spreadsheets.


• Minute taking skills are advantageous but not essential.


• Experience in dealing with correspondence in a timely and professional manner.


• Ability to analyse and interpret sensitive information and data.


• Excellent knowledge of Microsoft Office suite and other IT applications.


• Experience in at least two areas such as HR, Finance, IT, Data Analysis, or Project Management.


• Capable of working under tight deadlines without compromising accuracy.


• Experience in financial management and budget forecasting.


• Ability to work effectively as part of a team.


• Understanding and commitment to Equalities and Diversity.


• Flexible approach to work, including hot-desking and different working patterns.

What the Job Involves

• Provide reliable, high-quality administrative and support services to the Children and Young People’s Service.


• Contribute to developing the Business Support Team ‘service offer’ by participating in task-finish working groups.


• Maintain, update, and quality assure various IT systems and records to ensure data consistency, accuracy, and quality.


• Provide bespoke analysis reports from complex datasets.


• Deliver high-level specialist minute-taking support for allocated meetings, ensuring legal and internal compliance.


• Act as the nominated ‘subject matter expert’ for at least two corporate functions such as HR, Finance, IT, or Complaints.


• Manage workload amidst competing priorities in a fast-paced environment, supporting multiple teams and projects.


• Provide high-quality self-directed administrative support, proactively improving team standards and consistency.


• Deliver consistent, efficient, and effective support services within agreed timescales.


• Ensure high customer satisfaction through excellent service delivery.


• Support process improvements by implementing learnings from LEAN Reviews.


• Support budget management and forecasting, including producing finance reports and supporting year-end closure.


• Support projects and initiatives within the Service Area and Business Support Team, ensuring timely and quality delivery.


• Be accountable for various processes including recruitment, FOI, establishment control, and procurement.


• Supports Service Managers with diary, email, and meeting management, along with document production.


• This is a hybrid role, requiring at least 2 days in the office (Town Hall - Romford).