Service Desk Analyst - Lurgan

MCS Group is looking for an IT Service Desk Analyst to provide First and Second Line Support to our manufacturing client in Lurgan. As Service Desk Analyst, you you will provide technical support across multiple NI sites, and work with the global service desk to ensure timely resolution of support queries. You will work with a close-knit team of IT Support Specialists, and gain excellent exposure to the manufacturing sector. This is the perfect opportunity for an IT Support Analyst or Support Engineer who wants to avoid the Belfast traffic! ** Please note - this role requires on-site working in Northern Ireland ** The Role You will provide 1st and 2nd line support for multiple sites in NI You will solve technical issues for employees, everything from password resets, to desktop and laptop set ups, to mobile device management, to infrastructure and network connectivity for manufacturing machinery, This is an on-site role, with an early finish on Fridays! The Requirement This role is ideal for an IT Support professional with 1+ years relevant experience, who is hoping to further develop their experience. Prior 1st / 2nd line support experience is required, providing support for a variety of software and hardware. Previous experience within a manufacturing environment is preferred but not essential. You will have an awareness of ITIL, and have worked with a variety of ticketing software and device management tools. You will be ready to start in the next 2 - 4 weeks, as this is an urgent requirement for the client. Access to transport and driving license is required. Duration: 6 month FTC Salary: £27,000 - £30,000 per annum (pro rata / DOE) To speak in absolute confidence about this opportunity, please send an up to date CV via the link provided or contact Jill Johnston, Head of IT Contracts, at MCS Group Even if this position is not right for you, we may have others that are. Please visit MCS Group to view a wide selection of our current and exclusive roles Skills: IT support IT Engineer Support engineer Intune first line support second line support

Location: Craigavon, GB

Posted Date: 11/26/2024