Senior ICT Engineer Designer

Job Purpose

To provide lead technical expertise in a specialist technical area and/or manage a small team of ICT Engineer/Designers and ICT Technical Support Officers.

As a Senior ICT Engineer/Designer, you will provide professional technical ICT Engineer/Designer expertise covering operational ICT support, implementation, and maintenance of ICT infrastructure and/or applications and services.

As a Senior Solutions Designer, you will have significant experience in the design and build of solution components and be either growing into the Solution Architecture role or, as a practiced end-to-end designer, you will be increasingly taking overall accountability for some solutions. You will typically be mentoring or leading other Solutions Designers.

Accountabilities/Responsibilities

To provide lead technical expertise in a specialist technical area and/or manage a small team of ICT Engineer/Designers and ICT Technical Support Officers. This will include, but not limited to, many of the following responsibilities:

- Maintain an up-to-date, in-depth knowledge of ICT technical area(s).

- Maintain an awareness of solution discipline/client sector trends and policies relating to ICT.

- Seek advice and guidance from 'subject matter experts' in the industry on technical and operational issues as necessary.

- Ensure the effective implementation of solutions, projects and programmes.

- Technical authorship and ownership of solution designs to meet client requirements aligned with the strategic direction of ICT Services.

- Undertake ICT problem diagnosis and resolution both 2nd line and 3rd line including on call emergency support where required; may be required to provide full 24-hour on call emergency support.

- Technical support recovery activities following failure, including disaster recovery.

- Implement ICT technical solutions.

- Undertake design and analysis tasks.

- Monitoring performance and propose and implement performance enhancing changes.

- Helping to ensure that availability targets are met.

- Understanding the key priorities and targets and the effectiveness of the service.

- Producing and maintaining appropriate technical and operational documentation.

- Monitor the work undertaken by ICT Engineer/Designerss.

- To develop and maintain AskICT knowledge articles.

- Maintaining an awareness of technology developments and their application.

- Taking technical ownership with respect to solution design and referring to Solution Architects as necessary.

- Interface with Platform Architects to take account of ICT service, support and operational impacts.

- Ensure all design deliverables are delivered on time to the correct quality standards

- Understand the key design parameters and governance required to deliver a successful design.

- Defining tactical actions and strategic direction for the designated technical area, including improvements, road mapping and obsolescence, identifying and designing innovative service improvement initiatives with the Platform Architect.

- Leading discussions with existing and new suppliers and exploring emerging technology options.

- Assisting with the delivery of design methodology, processes and standards.

- Identifying areas of opportunity to reduce costs where appropriate.

- Mentor, support and provide guidance to ICT Engineer/Designers and ICT Technical Support Officers.

- Provide immediate line management and supervision for the team in all matters relating to performance, conduct and attendance.

- Manage and prioritise the workloads of the team against agreed targets and benchmark appropriately against other teams.

An installation expert in a specific technical area of expertise including but not limited to many of the following:

- Taking a lead role in problem diagnosis and resolution including on call emergency support where required; may be required to provide full 24-hour on call emergency support.

- Taking a lead role in technical support recovery activities following failure, including disaster recovery.

- Monitoring performance and propose and implement performance enhancing changes,

- Ensuring that availability targets are met.

- Producing and maintaining appropriate technical and operational documentation.

Qualifications:

Industry practitioner qualifications in relevant skill area (e.g., Microsoft, Cisco or Oracle)

ITIL Service Management Qualification (Foundation or above)

Educated to degree level

Experience:

Minimum of 3 years design, systems analysis, programming or technical support experience, specialising in the advertised skill areas

Proven track record of design or implementation of ICT end-to-end solutions and resultant change

Good understanding and practical experience of ITIL methodology and its application in a commercial and local government environment

Managing challenging and competing workloads

Ability to lead and motivate high performance teams

Knowledge and skills:

Team leadership, line management, motivation and coaching skills

Able to manage a range of activities according to their priority and deal with uncertainty and ambiguity

RQ1410776Senior ICT Engineer Designer Senior ICT Engineer Designer Senior ICT Engineer Designer

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