Customer Success Executive / Senior Account Manager - Banking / Networking

About the Role

CACI would like to recruit a Customer Success Executive/Manager within our Network Services Team who will is able to lead the day-to-day account management and existing relationship for our largest Banking client.

This client spans over 50 countries globally with two CACI teams based in the UK and in India supporting the client to Run the Bank successfully ensuring that all critical infrastructure is in place and continually updated to keep the lights on for their customers.

Who is CACI?

At CACI we do amazing things with data and technology. We are experts in all things across the spectrum of IT, Network, NetDevOps and Security Infrastructure and have a deep track record in architecting, designing, building and automating some of the UK’s largest Enterprise and Data Centre environments.

As part of the wider CACI Team you will be joining 1,500 people working in over 50 markets globally.

Our people are what really make us different. We are a growing and dynamic group of business analysts, architects, solution designers, engineers and commercially savvy business development consultants who also provide thought leadership and creative thinking. We are passionate, progressive and unafraid of challenge; our mission is to use data-driven insight to make a commercial difference.

What Actions and Challenges Await

This is an exciting opportunity to join our growing Network services team at CACI. Our Network & Infrastructure Consulting Services team provides a wide range of brands with high-value consulting and engineering in all aspects of IT and networking.

These include:

Network Engineering

Network Automation (including NetDevOps)

Infrastructure Virtualisation

Delivery Assurance

Business Process

Enterprise Data

Managed Networks

With the best network architecture and governance in place, we help clients respond to challenges before they arise and stay one step ahead of the competition. Our experts will work with clients to provide an in-depth assessment of our clients existing systems or design and deploy a network infrastructure from scratch. Our end-to-end services and delivery assurance mean that our clients focus on what matters to their businesses instead. Using our Managed Network Services, we remain available 24 hours a day, dedicated to supporting our clients network requirements.

There is no better time to join the team.

The main role will consist of nurturing our client, continue to cement our relationship across the bank, while delivering strategic recommendations to further deliver solutions that add value at every step.

You will be supported to write winning proposals, the ability to have a voice to influence and shape our propositions and how we approach our work and to support our client’s needs. Here are some of things you’ll be achieving in your role:

• Be the day-to-day contact for our key client ensuring we are proactively meeting our client needs, thinking about ways we can help them and opportunity spotting
• Work on broadening key stake holder relationships (depth and breadth)
• Be on site with the client at least3 days a week.
• Escalation of opportunities and challenges to ensure we are providing best in class service and support at all times
• Liaising with the new business manager to ensure we are spotting and creating opportunities
• Utilising personal and industry contacts (using a wide range of tools such as Linked-In Sales Navigator) to raise CACI’s profile and generate interest in our solutions, securing meetings, presentations, and subsequent proposals with the sales lead
• Work with the Chief Architects and Marketing department to tailor and/or create additional product proposition and sales collateral as well as ensure internal and external communications and go-to-market plans
• Ensure we are forecasting accurately and reporting on activities, issues and opportunities
• Rigorous focus on process ensuring regular monthly and quarterly account management meetings, as well as championing continuous improvement opportunities
• Interface with the Service Delivery Manager and Practice Manager to ensure accurate handover of delivery and handover of the overall delivery process as required as any new products or partnerships become established
• Understand CACI’s solutions to help educate and inform our client
• Support key RFP’s, bids, and contracts to support the sales operations process and efficient close of contracts.
• Targets will be based on retention of and growth in existing client business streams. The new business lead will be responsible for up-sell of new opportunities.
• Most important of all is to always adhere to CACI’s Core Values – transparency, honesty, and integrity – we always do the right thing and what’s best for our clients

Here are some of the specific challenges we help our clients solve

• Architect & Design Secure Enterprise IT Networks
• Identify & Supply appropriate technologies for their network environments
• Maintain & operate complex networks both on & off client premises
• Provide full suite of lifecycle managed services to meet the in life demands of their networks
• Consult, Design & Deploy leading automation solutions
• Provide Business Process & Service Design consultancy

Requirements

Strong listener with the ability to play client problems back to the business

• Persistent
• Commercially confident
• Willing to learn, be challenged and a desire to grow and develop
• High levels of personal motivation
• Excellent written/verbal English
• Excellent presentation and communication skills (both verbal and written)
• Ability to uncover and numerate business issues
• Knowledge of, or interest in, the specific client sector (financial services)
• Detailed knowledge of Network Services/IT
• Results driven with a professional approach to account management and a successful track record
• Ability to plan and think ahead and communicate the vision effectively.
• Strong verbal communication and interpersonal skills, with the ability to and build rapport quickly both over the phone and in person
• Exceptional organisational skills and attention to detail
• Ability to thrive in a fast-paced, target-driven environment
• Team player with a strong desire to contribute to a collaborative culture
• Tech-savvy with experience in CRM systems (preferred but not required)
• Coachable: Open to feedback, eager to learn, and willing to continuously improve skills and processes through training and mentorship

What we can offer you

We don’t settle for people that can just do the job, we look for people that are constantly trying to push the boundaries and improve what we do. This is what makes CACI a great team to be a part of.

Innovation is hugely important to us, we aim to ensure that everybody in the business gets to spend 5% of their time innovating and training. If you are an innovative thinker and like to challenge the norm, coming up with new ways of doing things, then you will be surrounded by likeminded people at CACI.

Our goal is to become a key partner in IT and Network Services space, providing top quality solutions and experts, using cutting edge technology and techniques. As a member of our team, you will be key to helping us achieve this goal.

Progression

We understand that your career progression is important to you. At CACI people get promoted on merit, when they are ready. This means that your career is completely in your own hands and there is never a ceiling for your progress. We work with you to plan and develop your career through six monthly reviews (annual at a more level). We will provide clear expectations and KPI’s

Everyone’s career path is different. We welcome people exploring different areas and trying out new skillsets. Just because you start off down one path doesn’t mean you are committed to it indefinitely. At CACI you have the freedom to carve your own career path.

Flexibility:

The key to our success is our teamwork and collaboration and that tends to work best when we are all in the office working together. That said, we fully appreciate that everyone leads busy lives and we can’t always be in the office. This is why we embrace hybrid working. The aim is to be on the client site 3 times a week so you are inspired the culture and dynamism of the wider teams.

Development:

Your development is key and is a top priority for the team. We offer 3 types of training: externally run consulting courses, externally run bespoke courses and internal courses. Everyone has different training requirements which means everyone has their own training plan. A bespoke training plan will be created for you when you join.

Benefits

We have a range of benefits on offer to support you. We have a comprehensive list of schemes ranging from pension plans, to health and wellness policies, in addition you can opt into a selection of flexible benefits to meet your personal needs.

Competitive salary

Bonus related to meetings booked (or sales made)

Pension contributions up to 5% (matched by employee and employer)

Life Insurance

Personal Accident Insurance

Private Health Insurance from 2nd anniversary

Sickness & Disability income protection from 3rd anniversary

On site gym membership